Scarlet Iheka

About me SCARLET IHEKA Administrative Assistant | Virtual Assistant | Customer Support Specialist Delegate. Automate. Elevate. Get More Done with My Expert Virtual Assistance Services! LETS WORK TOGETHER Services Work Samples Contact ABOUT ME Hi, I am Scarlet Iheka, a dedicated Administrative Assistant committed to helping businesses stay organized, efficient, and productive. With expertise in administrative support, email management, scheduling, customer service, and social media coordination, I handle the behind the scenes tasks so you can focus on achieving your business goals. I take pride in my attention to detail, strong organizational skills, and proactive approach to problem-solving. Whether it’s managing correspondence, coordinating meetings, or improving workflow efficiency, I ensure that daily operations run smoothly. Whether you need long-term administrative support or assistance with short-term projects, I’m here to help streamline your processes and boost your productivity. SKILLS & EXPERTISE Administrative Support Customer Support Project Management Social Media Assistance Research & Lead Generation Document & Presentation Design Basic Bookkeeping MY SERVICES Administrative Assistance Email & Calendar Management Data Entry & Spreadsheet Management File Organization (Google Drive, Dropbox, OneDrive) Document Formatting & Report Writing Customer Support Live Chat & Email Support CRM Data Entry (HubSpot, Zoho, Salesforce) Responding to Customer Inquiries Social Media Assistance Content Scheduling (Hootsuite, Buffer, Later) Social Media Engagement & Community Management Hashtag & Trend Research MY SERVICES Research & Lead Generation Contact List Creation (Emails, LinkedIn Leads) Market & Competitor Research Data Scraping & Entry Project & Task Management Asana, Trello, ClickUp, Notion Task Tracking Meeting Scheduling & Follow-ups Creating SOPs & Workflows Travel Planning Flight & Hotel Booking Itinerary Planning Visa & Travel Documentation Assistance Transportation & Car Rental Arrangements TOOLS & SYSTEMS EDUCATION & CERTIFICATIONS Alx academy | virtual assistant certificate | 2024 University of the people | Computer science | 2024present. WORK EXPERIENCE Wait and Carry Express Cargo | Lagos State, Nigeria Administrative Assistant (Oct. 2023 – Jan. 2025) Managed 200+ emails daily, reducing response times by 50%. Organized meetings, travel plans, and expense reports for senior executives. Handled social media scheduling and engagement, increasing follower growth by 30%. Provided customer support via Zendesk, resolving 75+ inquiries daily. Developed an FAQ document, reducing support tickets by 40%. Work experience Gozie Hospital | Anambra State, Nigeria Administrative Assistant (Feb. 2022 – Sep. 2023) Why Work With Me? I bring a proactive and strategic approach to administrative tasks, ensuring businesses run smoothly. My ability to Led and organized 53+ staff meetings weekly, manage multiple responsibilities improving team efficiency by 36%. efficiently, streamline workflows, and Collaborated with an 8-member team to plan and enhance team productivity makes me an manage 15+ live radio events annually, increasing asset to any organization. If you're looking audience engagement by 45%. for a dedicated, resourceful, and techResolved scheduling conflicts, reducing delays by savvy assistant, I’d love to collaborate 25%. with you! Created and edited 40+ weekly reports, enhancing decision-making processes. Designed a structured intern training program, cutting onboarding time by 50%. WORK SAMPLES Calendar Management WORK SAMPLES Email Management WORK SAMPLES Travel Planning WORK SAMPLES Meeting Agenda WORK SAMPLES Data Entry WORK SAMPLES Expenses Tracking CLIENTS TESTIMONIALS ⭐ "Scarlet is a true professional Scarlet is an exceptional administrative assistant! Her ability to manage emails, schedule meetings, and handle customer inquiries efficiently has truly streamlined our operations. Her attention to detail and proactive approach make her an invaluable asset to any team." — blessing chizoba., CEO, Wait and Carry Express Cargo who goes above and beyond to ensure tasks are completed flawlessly. From managing our social media engagement to handling administrative duties, she has proven to be reliable, efficient, and resourceful." —Chukwu Gozie., CEO, Gozie hospital. LET’S WORK TOGETHER - or - -