Scanner De Jesus

Executive Summary Worked in the BPO industry for 7 years. In the span of those years, worked as a Customer Service Representative and as a Lead Trainer. Many new abilities were acquired including presentation skills, facilitation skills and handled program up-training for consultants. Someone who is very versatile and always eager to learn and grow. Personal Contact Information Scanner De Jesus Angeles City, Pampanga--Educational Background, Certifications and Licenses Bachelor of Science in Hotel and Restaurant Management Systems Plus College Foundation 2011 – 2015  Outstanding student Leadership awardee Certifications/Licenses:  Rise 360 Certified - Online platform use to create presentations (Online Courses) Relevant Working Experiences Transaction coordinator/ Real Estate EA Brivity VA January 2025 – August 2025 • Booked and managed showing schedules through MLS. • Created and organized calendar invites for client meetings, showings, and other appointments. • Designed listing flyers, feature cards, open house posters, and other marketing materials using Canva. • Sent documents to clients and leads in a timely and accurate manner. • Uploaded and maintained documents/files in designated folders for easy access. • Prepared and sent documents for signature via MLS. • Updated and maintained accurate lead information in the system. Marketing Assistant/ Data Entry Specialist DelegateCX June 2023 – May 2024 • Enter personal customer information into databases as collected upon forms or spreadsheets. • Review all data for errors and report and unusual findings to management. • Collect and determine the completion of all information before entering data into software programs. • Compile, verify accuracy and sort information according to priorities to prepare source data for computer entry. • • Generate reports, complete store work in designated locations and perform backup operations. Entering bills in quick books Entering order in Calendars. Respond to queries for information and access relevant files. • Ad hoc duties as assigned • Check inventory and ordering samples. • Coordinate the production of orders. • Communicate with suppliers about orders. • Enter orders to meet client specifications. Lead Trainer Sutherland Global Services - Clark, Philippines October 2021 – May 2023 • Handled program up-training for consultants. • • Handled multiple New Hire classes. Assisting with compiling all consultant’s information and keeping/updating trackers. • Support and mentor new employees. • Prepare educational material such as module summaries, videos etc. Customer Service Representative Sutherland Global Services - Clark, Philippines August 2015 – October 2021 • • • Handled Phones, Chat and Email channels for different marketplaces (US, UK and AU) Managed account and billing as well as technical transactions. Processed payments by totaling purchases, processing cash, and other credit and debit cards. Attracts potential customers by answering product and service questions and suggesting information about other products and services. Skills and Software Experience Presentation skills Facilitation skills Leadership Skills Organizational Skills Excel Knowledge Google Calendar Canva Quickbooks