Sazel De Los Reyes

I am a dedicated professional with extensive experience in customer service, administrative support, and team leadership. Over the years, I have developed a strong reputation for being detail-oriented, adaptable, and committed to delivering excellent service in every role I take on. My career has provided me with opportunities to support both individual clients and large organizations, giving me the versatility and skills to excel in different work environments.

My professional journey began in 2005 as a Warehouse Purchasing Staff at Muramoto Philippines Inc., where I managed inventory reports, supplier records, and purchase orders. This early role helped me build a solid foundation in organization, documentation, and workflow management. I later transitioned into the BPO industry, where I discovered my passion for customer service and problem-solving.

At Sykes Asia Inc., I worked as a Technical Support Representative, assisting clients with connectivity and hardware issues while guiding them step by step through troubleshooting. This experience enhanced my patience, communication skills, and ability to resolve issues efficiently. From there, I joined Convergys, where I advanced through multiple roles over nearly a decade. Starting as a Customer Support Agent, I provided banking support and first-call resolutions, before being promoted to Subject Matter Expert and eventually to Team Leader. In these roles, I was responsible for coaching agents, conducting quality reviews, managing multi-channel teams (chat, email, and voice), and rolling out new processes. These experiences allowed me to sharpen my leadership skills and ensure my teams consistently delivered high-quality support.

In 2021, I joined JP Morgan Chase as a Customer Support Specialist, focusing on fraud handling, dispute resolution, and online banking assistance. This role strengthened my expertise in handling sensitive information with confidentiality and precision while ensuring clients receive the best possible service.

Across all these roles, I have developed key skills in CRM, workflow management, technical troubleshooting, quality assurance, and administrative support. I am adept at multitasking, managing schedules, and ensuring efficiency in day-to-day operations. Recently, I also completed a Caregiver Program, which further demonstrates my dedication to learning and my ability to adapt to different industries.

As I look toward new opportunities, I am eager to bring my experience into administrative and Virtual Assistant roles. With my background in customer service, strong organizational abilities, and proven leadership, I am confident in my ability to provide reliable support and help businesses operate smoothly.