Saydee Sue

 Saydee Sue D. Corpuz Blk 12 Lot 17 Carmona Estates, Carmona Cavite, Philippines Cellphone Nos.  - Email add:- OBJECTIVE To be a part of a team in reaching the company’s goal and to have a career opportunity that will enhance and challenge my skills. WORK EXPERIENCES AK Services – Carmona, Cavite May 2018 – February 2019 Virtual Assistant Checking Examinations Preparing Certificates for Passers Issue Certificate Admin duties AK Services – Carmona, Cavite August 2017 – February 2018Amazon Lister and Order Management Assistant Booking Orders Tracking Shipments Preparing and Uploading data on AppEagle Listing new items for the store National Car Company (Hyundai Cars) – Doha, Qatar May 2015 – January 2017Receptionist cum Administrative Executive Answer call inquiries Prepare Delivery Note and documents needed to process Car purchase Prepare and send Daily Sales Report Prepare and Submit Daily Sales Report Analysis Monthly Check Daily Newspaper and prepare the Daily Media Monitoring Report for the Sales Agents’ reference Provide stocks reference to salesmen Filing, Photocopying of documents for future reference. Receive and Remit payments from Customers Prepare quotations Ad hoc duties Teletech – Robinsons Sta. Rosa Laguna February 2014 – July 31 2014 Customer Service Representative Answer call inquiries regarding Telco Offers, Plans and features Provide customer assistance regarding their mobile phones Assist customers refill their account and change rate plans Ensure customer satisfaction Provide basic troubleshooting on phone errors United Overseas Bank (thru S&I Systems Pte Ltd) - Techlink Kaki Bukit Rd, Singapore December 2012 – August 2013Procurement Officer Update ITAM system Make sure to complete all details needed to update ITAM Validate phone bills for the unit Check and Validate Purchase Orders and Delivery Orders Ad hoc duties METROBANK CARD CORPORATION - Ayala Ave, Makati City, Philippines June 2012 - December 2012Admin Assistant Marketing Department Do daily call barging to ensure quality of calls Distribute list for call-out to all agents Request necessary assistance needed from other department for processing of customers’ applications Back-up for doing Management Information System of the team; do admin works Handles customer complaints S & I Systems PTE Ltd - Techlink Kaki Bukit Rd, Singapore April 2010 – December 2011Associate Account Manager Marketing Department Product presentation over the phone Arrange Appointments Invite Clients for a seminar/presentation Qualify possible opportunities Administrative Duties (filing, encoding, preparing invoices) Preparing renewal notices for Maintenance Support, follow-up and make sure we will have the renewal notice form signed with acceptance. Assist in preparing quotation METROBANK CARD CORPORATION - Ayala Ave, Makati City, Philippines March 2007 – March 2010Admin Assistant Marketing Department Do daily call barging to ensure quality of calls Distribute list for call-out to all agents Request necessary assistance needed from other department for processing of customers’ applications Back-up for doing Management Information System of the team; do admin works Handles customer complaints Program Leader Marketing Department Handles Card delivery team – ensure that new and renewal cards are delivered on time in the correct address given Prepare daily productivity of each member of the team Manage reports being presented for the team production Handles customer complaints Telesales Executive Marketing Department Cross-selling of bank products; performs anti-attrition at the same time Handles outbound calls to sell products of the bank, admin work to collate daily productivity of agents assigned to be under my assistance STANDARD CHARTERED BANK – Ayala Ave, Makati City, Philippines November 2006 – March 2007Unit Manager, Cross-Sell (Copious Opus Agency – accredited by Standard Chartered Bank, Philippines) Cross-Sell Department Assist the Agency Manager in doing reports and in pushing the team to have a good production. Responsible in handling and helping the team in the absence of the Agency Manager. May 2006 – November 2006Admin Assistant, Cross-Sell (Copious Opus) Cross-sell Department Do call-outs for completion of cardholder’s application forms and requirements. June 2002 – May 2006Team Leader, Attrition (Copious Opus) Portfolio Management Responsible for anti-attrition. Handles both inbound and outbound team of attrition team. Do monthly and yearly reports for attrition Do admin works needed for the team Inbound Customer Service Representative, (Copious Opus) Customer Service Outbound Department Receive call inquiries regarding credit cards and other bank products. Process necessary request done by customers Provide customer satisfaction every after call Telesales Executive, (Copious Opus) Customer Service Outbound Department Do call-outs for cross-selling bank products Meet daily quota. Telesales Executive, (Copious Opus) Wealth Management Do call-outs to ask for an appointment with cardholders for accounts specialist to introduce new products. Encoder, (Copious Opus) Customer Service Outbound Department, Member-Get-Member Program Encode all names for filing (referrals to offer other bank products) collected form existing cardholders. JOLLIBEE FOODS CORP. –South Luzon Tollway Branch, Philippines Nov 2000 – January 2001Service Crew, Working Student (Cashier) Jollibee Foods Corp., South Luzon Tollway Branch Philippines (Cashier) Take orders and payment as well as assembling products. August 2000 – November 2000Service Crew, Working Student (Cashier Trainee) Jollibee Foods Corp., Muntinlupa Branch (Cashier) Trainee for taking orders and payments Assembling products to be served EDUCATION 2002Associate in Office Management – College STI College, Philippines SEMINARS/TRAININGS ATTENDED April 2010Salesmanship Training March 2007Customer Information Management System May 2006Direct Sales Representative Training February 2006Cross-sell Product Training August 2003Anti-Money Laundering Seminar July 2002Credit Card Management System Training June 2002Cross-Selling Strategy February 2002STI College 7th IT Convention February 2001STI College 6th IT Convention PERSONAL QUALITIES/SKILLS With typing skills of 45-50wpm With 6 years of banking experience Knowledgeable in Credit Cards Management System Knowledgeable in Customer Information Management System Responsible, Self-Motivated, Outgoing and Friendly, respond well to challenge Eager to learn new skills and acquire more knowledge on various aspects of the job Proficient in oral and written Filipino and English communication Computer literate (Ms Word, Excel and Power Point) *Personal References available upon request