Saydee Sue D. Corpuz

Saydee Sue D. Corpuz Blk 12 Lot 17 Phase 2 Carmona Estates, Carmona Cavite, Philippines Cellphone Nos. - Email add:- OBJECTIVE To be a part of a team in reaching the company’s goal and to have a career opportunity that will enhance and challenge my skills. WORK EXPERIENCES National Car Company (Hyundai Cars) – Doha, Qatar May 2015 – January 2017 Receptionist cum Administrative Executive - Answer call inquiries - Prepare Delivery Note and documents needed to process Car purchase - Prepare and send Daily Sales Report - Prepare and Submit Daily Sales Report Analysis Monthly - Check Daily Newspaper and prepare the Daily Media Monitoring Report for the Sales Agents’ reference - Provide stocks reference to salesmen - Filing, Photocopying of documents for future reference. - Receive and Remit payments from Customers - Prepare quotations - Ad hoc duties Teletech – Robinsons Sta. Rosa Laguna February 2014 – July 31 2014 Customer Service Representative - Answer call inquiries regarding Telco Offers, Plans and features Provide customer assistance regarding their mobile phones Assist customers refill their account and change rate plans Ensure customer satisfaction Provide basic troubleshooting on phone errors United Overseas Bank (thru S&I Systems Pte Ltd) - Techlink Kaki Bukit Rd, Singapore December 2012 – August 2013 Procurement Officer - Update ITAM system Make sure to complete all details needed to update ITAM Validate phone bills for the unit Check and Validate Purchase Orders and Delivery Orders Ad hoc duties METROBANK CARD CORPORATION - Ayala Ave, Makati City, Philippines June 2012 - December 2012 Admin Assistant Marketing Department - Do daily call barging to ensure quality of calls Distribute list for call-out to all agents Request necessary assistance needed from other department for processing of customers’ applications Back-up for doing Management Information System of the team; do admin works Handles customer complaints S & I Systems PTE Ltd - Techlink Kaki Bukit Rd, Singapore April 2010 – December 2011 Associate Account Manager Marketing Department - - Product presentation over the phone Arrange Appointments Invite Clients for a seminar/presentation Qualify possible opportunities Administrative Duties (filing, encoding, preparing invoices) Preparing renewal notices for Maintenance Support, followup and make sure we will have the renewal notice form signed with acceptance. Assist in preparing quotation METROBANK CARD CORPORATION - Ayala Ave, Makati City, Philippines March 2007 – March 2010 Admin Assistant Marketing Department - Do daily call barging to ensure quality of calls Distribute list for call-out to all agents Request necessary assistance needed from other department for processing of customers’ applications Back-up for doing Management Information System of the team; do admin works Handles customer complaints Program Leader Marketing Department - Handles Card delivery team – ensure that new and renewal cards are delivered on time in the correct address given Prepare daily productivity of each member of the team Manage reports being presented for the team production Handles customer complaints Telesales Executive Marketing Department - Cross-selling of bank products; performs anti-attrition at the same time Handles outbound calls to sell products of the bank, admin work to collate daily productivity of agents assigned to be under my assistance STANDARD CHARTERED BANK – Ayala Ave, Makati City, Philippines November 2006 – March 2007 Unit Manager, Cross-Sell (Copious Opus Agency – accredited by Standard Chartered Bank, Philippines) Cross-Sell Department - May 2006 – November 2006 Admin Assistant, Cross-Sell (Copious Opus) Cross-sell Department - June 2002 – May 2006 Assist the Agency Manager in doing reports and in pushing the team to have a good production. Responsible in handling and helping the team in the absence of the Agency Manager. Do call-outs for completion of cardholder’s application forms and requirements. Team Leader, Attrition (Copious Opus) Portfolio Management - Responsible for anti-attrition. Handles both inbound and outbound team of attrition team. Do monthly and yearly reports for attrition Do admin works needed for the team Inbound Customer Service Representative, (Copious Opus) Customer Service Outbound Department - Receive call inquiries regarding credit cards and other bank products. Process necessary request done by customers Provide customer satisfaction every after call Telesales Executive, (Copious Opus) Customer Service Outbound Department - Do call-outs for cross-selling bank products Meet daily quota. Telesales Executive, (Copious Opus) Wealth Management - Do call-outs to ask for an appointment with cardholders for accounts specialist to introduce new products. Encoder, (Copious Opus) Customer Service Outbound Department, Member-GetMember Program - JOLLIBEE FOODS CORP. – Nov 2000 – January 2001 Encode all names for filing (referrals to offer other bank products) collected form existing cardholders. South Luzon Tollway Branch, Philippines Service Crew, Working Student (Cashier) Jollibee Foods Corp., South Luzon Tollway Branch Philippines (Cashier) Take orders and payment as well as assembling products. Service Crew, Working Student (Cashier Trainee) Jollibee Foods Corp., Muntinlupa Branch (Cashier) Trainee for taking orders and payments - Assembling products to be served - August 2000 – November 2000 EDUCATION 2002 Associate in Office Management – College STI College, Philippines SEMINARS/TRAININGS ATTENDED April 2010 March 2007 May 2006 February 2006 August 2003 July 2002 June 2002 February 2002 February 2001 Salesmanship Training Customer Information Management System Direct Sales Representative Training Cross-sell Product Training Anti-Money Laundering Seminar Credit Card Management System Training Cross-Selling Strategy STI College 7th IT Convention STI College 6th IT Convention PERSONAL QUALITIES/SKILLS With typing skills of 45-50wpm With 6 years of banking experience Knowledgeable in Credit Cards Management System Knowledgeable in Customer Information Management System Responsible, Self-Motivated, Outgoing and Friendly, respond well to challenge Eager to learn new skills and acquire more knowledge on various aspects of the job Proficient in oral and written Filipino and English communication Computer literate (Ms Word, Excel and Power Point) *Personal References available upon request