Savita Mamgain

Curriculum Vitae SAVITA MAMGAIN Contact No.: - E-Mail:- Professional Objec!ve:  Seeking a posi on where I can excel in ac vi es within my core area, u lizing my skills and abili es to consistently meet company objec ves while being resourceful, innova ve and flexible. Professional Brief:  Currently, I serve as the Manager - Sales Coordina on at Globus Infocom Limited, Noida. In this capacity, I oversee Opera ons, Sales and Pre-sales ac vi es along with managing Execu on and Billing processes through SAP. My responsibili es also include spearheading Business Development ini a ves and delivering tailored solu ons to our partners and customers. Furthermore, I manage CRM opera ons, handle Material Procurement & Forecas ng and adeptly manage Escala ons while ensuring efficient logis cal coordina on.  In my previous role, I was a Senior Execu ve at PME Power Solu ons (India) Limited, located in Greater Noida, where I worked closely with the Tender Team. My responsibili es involved conduc ng team audits, compiling data pertaining to order execu on and outstanding payments and maintaining regular communica on with customers via email or le/ers.  I began my career at Granada IT Private Services Pvt. Ltd. (iEnergizer) in Noida as an IT Team Leader. In this capacity, I supervised and managed a team of 20-25 individuals, ensuring their performance, produc vity, and compliance with business regula ons. My responsibili es encompassed providing online Technical Support to Samsung Customers, handling escala ons, conduc ng biweekly mee ngs with senior management and maintaining MIS. Core Competencies:  Managerial Strategic Planning & Project Management Process Op miza on & Problem Solving Opera ons handling & Adaptability  Func!onal Business Development and Planning Sales Strategy, Sales Forecast Government, Ins tu onal and Channel Sales Business Analyst and Sales Performance Analysis and Repor ng Sales Enablement, Collec on of EMD’s, BG and Outstanding Payments Leadership & Resource Management Communica on & Analy cal Skills Customer Focus and Customer Rela onships Management Government E Marketplace GeM Bids and Tenders Management Project Management or Project Consultant Channel Management and Sales Opera on Support Customer Feedback and Market Intelligence Work Experience: 1. Present Employment: Globus Infocom Limited (India's Make in India brand, specializing in tailored solu ons for Educa on Technology, Collabora ve Conferencing & Professional Displays, and Security) Posi!on held: Manager- Sales Coordina on Dura!on: 15th Feb 2016 - Present Key Roles and Responsibili!es: Orchestra ng Sales coordina on across PAN India, overseeing a dedicated team of 7 members. Assis ng team members in organizing and scheduling their work efficiently, fostering independent problem-solving abili es, and fostering a culture of collabora on and addressing the needs of internal Sales Teams, Channel Partners, and Customers. Comprehend customer/partner requirements, generate Bills of Materials (BOM), and design specifica ons. Ensure punctual submission of bids on Government E Marketplace. Coordinate with the team for all necessary documents and subsequently submit them to partners. Iden fying Opportuni es adding Value Proposi on to the organiza on by Developing Business, Nego a on and Closing Deals. Developing and implemen ng strategic plans to achieve sales targets and objec ves. Collabora ng with the Sales Team and Channel Partners to compile an cipated orders details for Material forecas ng and facilita ng seamless workflow planning. Offering mely support to the sales team to facilitate the closure of requirements and inquiries effec vely and coordina ng with internal resources and external vendors for the flawless execu on of projects. Developing project scopes and objec ves, involving relevant stakeholders, and ensuring technical feasibility and crea ng detailed project plans to monitor progress and u lizing appropriate verifica on techniques to manage changes in project scope, schedule, and costs. Ensure mely prepara on and collec on of Earnest Money Deposits (EMDs), Bank Guarantees (BGs), and outstanding payments. Conduc ng risk management to mi gate project risks effec vely and handling escala on with ease. Establishing and nurturing rela onships with third-party vendors to support project requirements and Managing business rela onships with customers and partners to foster long-term partnerships and drive mutual growth. 2. Previous Employment: PME Power Solu ons (India) Limited (Manufacturing, supplying, and expor ng amorphous metal cores, transformers, C&R panels, and conductors) Posi!on held: Sr. Execu ve Dura!on: 10th May’2013 – 12th February’2016 Key Roles and Responsibili!es: Precision in understanding client requirements and Prompt response to all domes c enquiries received via email. Timely prepara on and submission of tenders within specified deadlines and success rate in securing tender wins. Provision of customized quota ons to clients and Accuracy in final cos ng aEer consulta ons with the Purchase department. Effec ve coordina on with various business ver cals (produc on, purchase, design) and Timely follow-up with the design department for GTP and Drawing and ERDA for tes ng. Adherence to ensuring raw material compliance with customer specifica ons and Accuracy in maintaining ERP records and releasing IOCs (Inter office Communica on) to relevant departments. Organized maintenance of cos ngs, offers, and associated documents. Accuracy and completeness in the prepara on of MIS reports and feedback. Precision in calcula ng price varia ons as required and Accurate maintenance of MIS for underguarantee failures. 3. Previous Employer: Granada IT Service (Pvt.) Ltd. (iEnergizer) (Company is a global provider of Business Process Outsourcing (BPO) solu ons from customer service, collec ons, to chat, claims and investor rela ons) Posi!on Held: Team Leader Dura!on: Jan 2011 - 09th May’2013 Key Roles and Responsibili!es: Supervised and managed a team of 20-25 individuals, ensuring their performance, produc vity, and compliance with business regula ons and procedures. Provided online Technical Support to Samsung Customers, addressing their inquiries and resolving technical issues promptly and efficiently. Managed escala ons, handling complex issues and ensuring sa sfactory resolu ons to maintain customer sa sfac on. Conducted biweekly mee ngs with senior management to provide updates on team performance, discuss challenges, and strategize for improvement. Maintained Management Informa on Systems (MIS), ensuring accurate and up-to-date records of team ac vi es, performance metrics, and customer interac ons. Educa!onal Qualifica!on: MBA (Opera on) from IMT- Ghaziabad - (Intermediate) - C.B.S.E Board (2007) B. Com from Delhi University(2010) 10th (High-School) - C.B.S.E Board (2005) Professional Qualifica!on GNIIT (3 Years SoEware Engineering) from NIIT South Extension (2010) Cer fied ISO Auditor Computer Proficiency PlaLorms: Windows 98/2000/XP Databases: SQL 2005, Oracle 9i Languages: Java (Core Java and Advance Java), C#, .net, UML, XML Personal Details Date of Birth Gender Current Address Marital Status Languages Known : : : : : SoEware: ERP, SAP Applica ons: MS Office (Word, PowerPoint) Internet: Thorough knowledge of internet access 03rd Sept 1989 Female 15D, Pocket C, Mayur Vihar Phase 3, Delhi-110096 Married English, Hindi & Local U/aranchal