Savish Vishwan

Savish K Vishwambharan Kurrikattparambil House Maradu MOBILE Email-Id : - - PROFESSIONAL OBJECTIVE To continue my career with an organization that will utilize my Management, Supervision & Administrative skills to benefit mutual growth and success, An Enthusiastic person with the requisite attitude to excel. Exceptional communication skills with a flair for interacting with a cross section of people. Possess an exceptional character and conduct with a high level of Dependability and Trust. WORK EXPERIENCE Period From July 2022 to till date. • • • • • • Senior Process Analyst (Zerone Consulting Pvt Ltd) EDI Supplier Support Working on tickets to resolve inquiries from suppliers based on submitted invoices. Start the process of registering new vendors for the platform. Support for Zendesk chat. Inform the supplier of the portal's most current updates. Period from July 2017 to July 2020. ● Branch In Charge (Unimoni GBS, Cochin, OMAN) ● Manage daily operations of branch in the absence of Branch Manager. ● Offering assistance, suggesting items lending opinions providing product information. ● Provide Training, supervise and evaluate the branch staff to enhance individual productivity and enable them to function according to job description. ● Personalize communications with clients to ensure their happiness. ● Resolve customer complaints promptly and efficiently. ● Conducing sales campaigns to promote the brand and improve the sales. ● Visiting companies to educate the customer about the brand and boost online transactions. ● Develop action plans to enhance operational controls and optimize customer service. ● Process cash transactions from clients in national and foreign currencies. Period from April 2016 to June 2017. ● Associate of XM Software Solutions (UAE Exchange, Cochin) ● Contacting the customer via telephone in order to persuade potential and current customers to use the service. ● Educate the customers on product and services offered by Xpress-Money. ● 200 outbound calls each day. ● Generate the EOD (end of day) report. ● Consistently meet the departmental sales target. Period from July 2015 to Mar 2016. ● ● ● ● ● Marketing Manager of Medi Med Hospital Solutions (Cochin). Managing a team of 10 Members by recording their daily reports. Developing the marketing strategy and plan. Understanding current and potential customers. Follow up with customers to achieve Company Target. Period from November 2013 to December 2014. ● ● ● ● ● Worked as Senior Collection Officer at HKDC Tahseel, Sharjah. Collection for Credit Card and Personal Loan. Meeting the debtors in office and infield. Arranging for the accounts closure and clearance letter for the customers. Record information about financial status of the customers and status of collection efforts. ● Locate and notify customers of delinquent accounts by mail, telephone or personal visit in order to solicit payment. ● Perform various administrative functions for assigned accounts, such as recording address changes and purging the records of deceased customers. ● Arrange for debt repayments or establish repayment schedules, based on the customer’s financial situations. Period from December 2010 to September 2012. ● Call Taking Officer at Standard Chartered Bank Credit Card Department Call Center from December 2010-September 2012. Assist credit card customers on their queries on card statement and doing inbound sales and to achieve sales target. ● Worked as acting team leader for 9 months for credit card division and loans for Standard Chartered Bank. ● Scope International Pvt. Ltd. provides back-office processing services. The company offers wholesale and consumer banking operations, HR services, finance, accounting services, software development, IT service and helpdesk support services. EDUCATIONAL QUALIFICATIONS ● Graduation in Business Management from CMS College under Bharathiar University-2010(59%) ● Diploma in RetailManagement-2010 th ● 12 Grade from IGM Public School, Cochin-2007(64%) th ● 10 Grade from Bhavans Vidya Mandir, Cochin-2005(63%) INTERPERSONAL QUALIFICATIONS ● Working effectively with people from different backgrounds. ● Team player ● Efficient communication skills. PERSONAL INFORMATION ● Date of Birth :- ● Marital Status : Married ● Age : 35 ● Nationality : Indian ● Passport No : L- ● Languages Known : English, Hindi, Malayalam, Tamil, Kannada ● Music, Travelling, Soccer INTERESTS DECLARATION: I hereby declare that above written particulars are true to the best of my knowledge and belief. SAVISH K VISHWAMBHARAN