Saviour Sokaye

SS SAVIOUR SOKAYE Personal Data Date of Birth: Place of Birth: Nationality: Region & Hometown: Language Spoken: Sex: Marital Status: 19th February, 1991 Greater Accra Ghanaian Akatsi, Volta Region English, Ewe, Twi & Ga Male Married Summary Highly organized and dedicated professional with over 7 years of experience in hotel front office operations, administration, and cashiering. Skilled in customer service, record management, data entry, computer servicing, computer networking and team supervision, with proven ability to maintain smooth front desk operations in fast-paced environments. Adept in using Microsoft Office and hospitality systems to enhance service efficiency and guest satisfaction. Recognized for strong leadership, problem-solving skills, and attention to detail. Career Objective To obtain a challenging position in administration, front office, or cashiering, where I can apply my experience in hospitality operations and office support to contribute to organizational goals and deliver exceptional service. Skills          Front desk operations Customer service Inventory management Data entry accuracy Problem solving Effective communication Time management Staff training and development Proficient in Microsoft Suite (Word and Excel) Experience         Reservation management Issue handling Administrative tasks Skilled in computing and the internet Guest relations management Hospitality services Employee supervision General I.T. Crystal Palm Hotels | Accra, Ghana Night Auditor 2018 – 2021  Perform end-of-day financial reconciliation for all hotel transactions, including room charges, cash, and credit card payments  Balance guest accounts and ensure accuracy of daily revenue reports  Prepare and distribute daily financial and occupancy reports to management  Check in late arrivals and assist guests with any inquiries or issues during night hours  Monitor hotel security and ensure safety procedures are followed throughout the night  Maintain front desk operations, including handling reservations, cancellations, room assignments  Respond to guest complaints or emergencies calmly and efficiently  Prepare for morning shift handover, ensuring smooth transition of operations  Maintain clean and organized reception area during night hours Crystal Palm Hotels | Accra, Ghana Front Office Supervisor 2021 - 2025  Supervised front desk operations and ensured smooth guest check-in processes  Trained and mentored new front office staff on procedures and customer service standards  Managed scheduling and staffing for front office team to optimize workflow efficiency  Coordinated with housekeeping and maintenance to address guest requests promptly  Implemented hotel policies and procedures to enhance guest satisfaction and safety  Resolved guest inquiries and complaints effectively to maintain high service standards  Conducted regular audits of front office operations for compliance with hotel guidelines  Implemented policies and procedures related to the front office operations  Managed inventory levels of supplies, equipment, and services used by the front office team  Maintained accurate records of all guests' bookings and payments  Scheduled staff shifts and assigned duties as needed  Examined all invoices for accuracy before submitting them for payment processing Triple Hill Hotel | Accra, Ghana General Manager 2016 - 2017  Oversaw daily operations and ensured adherence to company policies and procedures  Developed strategic plans to enhance overall business performance and efficiency  Managed budgets and allocated resources to optimize operational workflows  Implemented training programs to improve employee skills and service quality  Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales  Resolved customer complaints while maintaining high quality standards of service delivery  Trained employees on duties, policies and procedures  Administered employee discipline through verbal and written warnings  Tracked monthly sales to generate reports for business development planning  Managed inventory levels and conducted corrective action planning to minimize long-term costs  Maintained relationships with vendors to obtain the best pricing on supplies and materials  Monitored financial performance and identified areas for improvement in cost savings and revenue generation Royal Prestige Inc Data Entry Administrator 2014/2015  Processed and entered data into internal systems accurately and efficiently  Maintained organized filing systems for easy access to information  Reviewed documents for accuracy and completeness before data entry  Assisted team members with data verification and correction tasks  Collaborated with departments to ensure timely data updates and communication  Trained new staff on data entry procedures and company protocols  Implemented best practices for data management to enhance workflow efficiency  Checked completed work for errors or duplicate information before submission  Entered large volumes of information into spreadsheets quickly and accurately  Inputted data into various software programs accurately and efficiently Education and Training Koforidua Technical University Training & Retraining of Workers Within the Tourism and Hospitality Sector Supervision Management Certificate June 2023 Kinbu Senior High/Technical School West African Senior School Certificate Examination (W.A.S.S.C.E) 2010 - 2013 Kaneshie North “3” Junior High School Basic Education Certificate Examination (B.E.C.E) 2007 - 2010 Accomplishments Employee of the Month Employee of the Month Overall Best Employee References Available upon request - March, 2021 - September, 2021 - 2014