Savatri Baldeo

Savatri Baldeo Address: 26 Main Road Caparo, Chaguanas, Trinidad Tel: - Email:-Professional Profile Dedicated employee with over 15 years’ experience. Provides quality support services with integrity and accuracy to senior management. Interacts professionally with all levels of staff and maintain the highest level of confidentiality. Proficient in Microsoft Office; quickly learn and master new technology. Highlights Operations Management Time Management Customer relations Accounting standards Database Management Mathematical aptitude Document Management Human Resources practice Experience Jul 07 – presentAdministrative Assistant, Regulated Industries Commission. Presently: Responsible for the effective and efficient operations of the Customer Service Department; Responsible for drafting correspondences to internal and external customers; Responsible for coordinating meetings with heads of service providers; Maintains the Department’s calendar of events; Record and maintain the databases of Customer and Service Providers information; Ensure all documents are prepared and packaged to carry out external Outreach Programme; Responsible for following up with Service Providers and Customers on the status of complaints. 2007 to 2015: Responsible for all administrative duties for the Deputy Executive Director, and Manager, Human Resources and Administration such as preparing annual reports, internal correspondences, memos, making air travel and accommodation arrangements; Responsible for preparing outgoing correspondences and monthly reports for Board Meetings; Assist in the planning and coordinating of training, meetings and other events for internal and external stakeholders; Assist with the purchasing of office equipment, stationery, kitchen supplies and other goods while adhering to the approved Purchasing Principles Policy; Maintains external contracts for Security, Janitorial and Plant Rental services; Responsible for the upkeep of all employees’ personnel files including attendance and leave records; Responsible for effectively administering the group health, life and pension policies; Assist in the development and implementation of policies and procedures; Assist with effectively administering approved compensation; Assist with the advertising and filling of vacancies within the organization; Maintaining an updated database of all applicants information for future use; Coordinate the daily tasks for the Messengers / Drivers; Supervise the Telephone Operator / Receptionist, Messenger/Driver and Office Attendant activities. Jun 06 – Jul 07 Administrative Assistant. Projects Department, Alston Building Enterprises Limited (ABEL). Responsible for the effective and efficient management (manually and electronically) of all incoming and outgoing correspondences; Responsible for making travel arrangements for project staff; Responsible for all general administrative duties. Aug 02 – Feb 06 Senior Supervisor. MIS Section, Information Support Services Ltd. (ISSL). Responsible for the data entry and upkeep of the Operations, Stock Control, Commercial and Customer Information databases for the company’s clients (10,000); Responsible for generating customer invoices and statements; General supervision of nine staff members. Education and Training 2015Certificate Course in Electronic Records Management – Arthur Lok Jack GSB 2013BA in Management – Heriot-Watt University 2010Associate of Science Degree in Business Management (Hons) – ROYTEC 2009Certificate Course in HR Labour Law – Arthur Lok Jack GSB 2004Diploma in General Management - ROYTEC 2002Advanced Certificate in Supervisory Management - School of Business and Computer Science 1995 CXC O’ Level passes in Mathematics, English, Physics, Chemistry, Biology and Geography –Couva Government Secondary School. ReferencesMr. Rishi Maharaj Assistant Executive Director, Economics and Research Regulated Industries Commission- ext. 1341 /-- Mr. Mohan Chadee Customer Services Manager Regulated Industries Commission- ext. 1251 /-- Mr. Kyle Ramkissoon Vice President Himalaya Club--