Savanah Autman

Savanah Autman -  |  -   |   Charlotte, NC 28227 Summary Diplomatic customer service professional experienced in defining and analyzing customer requests to resolve issues. Accurate in documenting customer concerns and dedicated to maintaining deep knowledge of products and promotions. Confident communicator recognized for consistently receiving excellent customer feedback. Currently studying to become a Medical Coder at Penn Foster Online Career School, and becoming a Freelance Proofreader/Editor. Skills MS Office proficiency Inbound and Outbound Calling Customer Support Software troubleshooting Customer Service Safety regulations Proofreading Documents Problem Resolution Verbal Communication System implementation Technologically savvy Product organization Adaptive team player Editing grammar and sentence structure. Experience Customer Service Associate A Sterling Affair Events LLC. - Charlotte, NC|06/2017 - Current Supported customer service goals and enhanced relations through friendly, knowledgeable, and positive communication. Educated customers on special pricing opportunities and company offerings. Assisted customers in making payments on accounts and setting up payment plans. Upheld strict quality control policies and procedures during customer interactions. Addressed inquiries, resolved customer issues and managed customer relations. Education and Training University of Phoenix |   Tempe, AZ | 06/2020 Master of Science: Information Technology