Saurabha Majumdar

SAURABHA MAJUMDAR Open for short/long term assignment Summary SUMMARY Program Manager with strong delivery governance. Specialized in transition governance. Build and ran Academy to train freshers and laterals For successful low-cost resourcing. Risk and Compliance management expert. CERTIFICATE Professional PMP Certified COBIT 5 Certified Cloud Digital Leader EXPERIENCE Director – Transition -) ITIL V2 Certified CCNA Certified STRENGTHS CircleK IT Transition Circle K, part of Alimentation Couche-Tard, operates more than 14,000 stores across Canada, the United States, Ireland, Norway, Sweden, Denmark, Estonia, Latvia, Lithuania, Poland, Russia, and others. In 2023, as part of a 10-year, C$380 million agreement, Circle K engaged CGI to deliver managed IT services. CGI is helping Circle K unlock capacity for strategic initiatives. And, in modernizing IT service delivery, CGI will provide capabilities that automate services, integrate data and analytics, and deploy advanced AI. Strategic Vision & Execution As a part of operational efficiency improvement, all technology towers are to be managed centrally. CGI setup a 450 + member team in INDIA (Bangalore, Chennai and Hyderabad). My responsibility was as under. People Leadership & Development • • • • • Led CircleK IT support transition while working at CGI with crossfunctional teams across regions to setup offshore delivery centre, which reduced customer IT spend by 25% and improved efficiency. Transitioned knowledge from onsite to different technology tower in INDIA Responsible for Executive Presentation conducted internally and with customer for smooth and timely transition. Monitored Vendor management for timely infra readiness and voice connectivity. Ensured SLA signoff after successful transition. Assumed cross-functional responsibilities and delivered results with precision and impact -------------------------------------------------------------- Stakeholder Engagement & Influence Strong collaboration with business leaders, and technical teams to drive enterprise-wide transformation initiatives. -------------------------------------------------------------Over 20 years of leadership experience in developing high-performing teams and fostering a data-driven culture. Leveraged strategic networking to achieve objectives through subtle yet effective influence. --------------------------------------------------------------- Business & Technical Acumen Deep understanding of business needs and technical capabilities to drive initiatives that enhance operational efficiency. -------------------------------------------------------------- Continuous Learning to Stay Ahead of Emerging Trends. Consistently engage in studies on emerging technologies and leadership trends, ensuring readiness to leverage innovations like AI, automation, and data governance advancements for driving business value. EXPERIENCE EXPERIENCE Director - Academy (21-23) Customer: Lehman Brothers Readiness For Freshers Led as Offshore Network Project Manager for Lehman Brothers’ Offshore Delivery Centre at Wipro ODC, overseeing end-to-end network setup including security architecture to ensure a robust, compliant, and scalable offshore infrastructure. -------------------------------------------------------------- Led the academy at CGI Global Technology Operations, designing and delivering training on cutting-edge IT technology for new hires to accelerate customer readiness. -------------------------------------------------------------- Customer: AMAT Defined curriculum and ensured 40-day course completion to shorten time-to-billability and improve project cadence. -------------------------------------------------------------- Program Managed infrastructure projects for Applied Materials (AMAT) in India, delivering multi-service IT networks to support voice, data, and video across new development centres. Oversaw end-to-end design, delivery, and support of infrastructure for diverse products and business processes, ensuring compliance, efficiency, and customer satisfaction. ------------------------------------------------------------- Similar Projects: ING Data Centre Consolidation: H3G Data Centre Setup. -------------------------------------------------------Other Wipro Achievements: Over a distinguished 25+ year tenure at Wipro, I advanced through diverse leadership and technical roles spanning Field Engineer, Technical Support Specialist, and Program Manager. This journey reflects a proven track record of driving service excellence, managing complex programs, and delivering strategic outcomes across multiple domains, underscoring adaptability, deep industry expertise, and sustained impact in global IT services. -) Designated as Risk and Compliance Officer at NTT Data for Citibank, I ensured all IT support delivery adhered to Citibank’s stringent vendor compliance standards, successfully mitigating operational risks and securing audit readiness while maintaining seamless service delivery. -) -------------------------------------------------------------As Deputy Head – Service Delivery (IMS), I Niche Training provided governance across all IMS-run projects, Coordinated niche training (e.g., ServiceNow) for ensuring delivery excellence with a strong focus on lateral hires to meet evolving customer demand risk management and compliance. I was while controlling delivery costs. accountable for reporting performance status and dashboards to senior leadership, driving operational discipline to keep projects within budget while consistently achieving high customer satisfaction ratings. -) On Schedule Outcome Niche Training Coordinated niche training (e.g., ServiceNow) for lateral hires to meet evolving customer demand while controlling delivery costs. Risk & Compliance–ISD (14-16) Integrated Service Delivery, a Wipro division managing multi-million-dollar programs, overseeing risk-rich projects from inception to delivery. Drove on-time delivery, budget adherence, and quality alignment with customer expectations, while mitigating delivery risks and avoiding penalties. Strategized and governed program execution to consistently meet scope, deadlines, and quality standards across complex engagements. ---------------------------------------------------------Served as Risk and Compliance Officer for all ISD umbrella projects, establishing and enforcing governance standards across programs. Led weekly risk governance sessions with customers to identify risks and formulate mitigation plans, enhancing program resilience. Conducted monthly governance reviews for the Vice President, presenting top risks and crossfunctional mitigation strategies affecting both internal and external initiatives. EDUCATION Diploma in Electrical Engineering