Saurabh Sinha

 Saurabh Sinha – Technical Writer - Pimple Saudagar, Pune - Summary Specialist Technical Writer with 11.5 years of experience in managing technical and functional documentation for software products associated to banking, financial trading, networking, and e-learning domains. Extensive experience in managing documentation for system administrators, developers, and end-users, including User Guides, Installation Guides, System Administration Guides, Configuration Manuals , On-line Help, and Release Notes. Proven experience in managing the documentation for multiple products in the Agile Scrum environment. Strong English language skills for clear, concise, and detail-oriented writing. Expertise in reviewing and editing end-user documentation of diverse complexities in a deadline-driven environment. Well-versed in single sourcing and structured authoring using standard XML authoring tools. Achievement Standardized the information in Installation and Configuration Manuals for multiple server components, both at the design-level and content-level. Contributed to define and implement a standard documentation process aligned with the Agile scrum environment. Implemented the Root Cause Analysis (RCA) process for the documentation team to conduct RCA for internal and customer-specific documentation defects and define corrective and preventive measures for improving the effectiveness of the documentation. Successfully converted the existing documentation for multiple products from MS Word to XML format and included them in the content repository for regular maintenance. Education ‘B’ Level (MCA) from DOEACC. MBA from Manipal University. BA from Allahabad University. On-line Certifications Learn API Documentation: JSON and XML Learn API Documentation: REST User Experience (UX) Design Fundamentals Usability Expert Review Introduction to Cloud Computing Skills Tools Syntext Serna, Madcap Flare, Madcap Analyzer, Madcap X-Edit, Adobe RoboHelp, Adobe FrameMaker, MS Visio, MS Word, MS Excel, MS PowerPoint, Snag IT, Fullshot, Adobe Acrobat, Perforce, Visual Source Safe (VSS), Rational ClearCase, Confluence, JIRA, FAST, DITA Languages HTML, XML, JSON, JavaScript, Python, C/C++ Domain Financial Trading, Banking, E-learning, Networking Protocols TCP/IP, UDP, FIX, FIXFAST, REST, HTTP, SFTP, Web Services Operating System Windows (8, 7, XP), UNIX, Linux Methodologies Agile (Scrum, Kanban), Waterfall, Information Mapping, Minimalism Professional Experience Fidelity Information Services (FIS) – Pune, Maharashtra Designation: Specialist Technical Writer, Duration: April 1, 2014 onwards. Senior Engineer- Technical Writing Duration: November 29, 2010 - March 31, 2014 Domain: Financial Trading Tools: Syntext Serna, MS Word, MS Excel, MS Visio, MS PowerPoint, Snag IT, Adobe Acrobat Professional, Perforce, Confluence, JIRA Responsibilities: Coordinate with stakeholders to understand documentation requirements and gather inputs at different stages of Document Development Life Cycle (DDLC). Produce and maintain User Guides, Release Notes, Installation and Configuration Manuals, Application Programming Interface (API) documents, Client Information Bulletins (CIBs) for multiple exchange-specific products. Prioritize, estimate, develop, and deliver the documentation as per the defined delivery cycle. Adapt to changing requirements while managing the documentation for multiple scrum teams. Identify the improvement areas in the existing documentation and enhance it, both at the design-level and content-level. Design documentation review checklists for different document-types to proof read the documents before delivery, thereby improving the quality of deliverables. Drive and manage the Root Cause Analysis (RCA) project to analyze root causes for documentation defects raised by internal or external customers and take corrective and preventive actions. Contribute to Confluence documentation by adding relevant information about products, tools, processes, technical writing best practices, and so on. Propose user interface modifications that support the end-user perspective and promote best practices to improve the usability of the documentation. Conduct knowledge sharing sessions to help colleagues improve their understanding on working domain, products, tools, and so on. Periodically work as a Scrum Master and manage the documentation deliverables for defined sprints. Project: Capital Market Valdi Trader: A standard front-end stock market trading application developed by SunGard. It provides connectivity to multiple stock exchanges across the world, and helps traders to access market data and perform real-time trading on multiple stock exchanges across US, Europe, and Asian regions. Market Data Feed Handler and Trading Line Handler: Exchange-specific back-end trading applications, which facilitate connectivity and trading between exchanges and client applications. Fiserv India Pvt. Ltd. – Pune, Maharashtra Designation: Lead, Technical Editor Duration: March 03, 2008 – November 26, 2010 Domain: Retail Banking Tools: Madcap Flare, Madcap X-Edit, Madcap Analyzer, Fullshot, Adobe Acrobat, MS Word, MS Visio, MS PowerPoint, Rational ClearCase Responsibilities: Produced and maintained an On-line Help for a retail banking application. Applied single source authoring to produce multiple documentation formats for different audiences and manage the source documentation. Liaised with subject matter experts and other stakeholders to identify stories having documentation impact in each sprint and address them as per the associated priorities and urgencies. Reviewed the documentation produced by team members and provided them constructive suggestions to improve the documentation quality. Tracked and consolidated the documentation produced by team members in each sprint and sent consolidated report to the Documentation Manager regularly. Delivered updated documents as per the defined schedule and maintained multiple document versions. Participated in the process of interviewing and evaluating candidates to select Technical Writers across projects. Project: Acumen A web-based application that assists Credit Unions of US and Canada, perform their basic and advance banking operations. The application has various modules, such as Customer, Teller, Lender, Processing, and Configuration to perform complex operations, such as loan disbursement, electronic fund transfer, credit card management, and so on. Lionbridge Technologies Pvt. Ltd. – Mumbai, Maharashtra Designation: Information Developer Duration: 14 August, 2006 – 28 February, 2008 Domain: E-learning Tools: Adobe FrameMaker, Adobe RoboHelp, MS Word, MS Excel, Acrobat, SnagIT Responsibilities: Researched and analyzed the product-specific use cases to understand the functionality of the product. Liaised with the technical team to gather the missing and required inputs. Produced end-user documentation from scratch, including a User Guide, an Installation Guide, and an On-line Help. Updated the existing technical and functional requirement documents, and functional test cases related to the product. Updated the documentation of product-specific test cases to improve grammar, style, consistency, and clarity. Project: Learning Management System (LMS) A web-based application that helps school administrators and teachers organize and administer students and groups, along with managing learning processes for them. uCertify – Allahabad, Uttar Pradesh Designation: Content Developer Duration: September 2004 to March 2005 Domain: Hardware and Networking Tools: MS Word, Adobe RoboHelp, Adobe Photoshop, Adobe Acrobat Responsibilities: Produced technical contents for various certification exams conducted by Microsoft, such as MCSE, MCP, and MCDST exams as per the defined style guide. Updated e-books for different technical subjects. Performed basic hardware and system troubleshooting. Projects: Desktop Support troubleshooting in a Windows XP-based network: MCDST, 70-271—MCDST Desktop Support troubleshooting in a Windows XP-based network: MCDST. 70-272--MCDST Exchange Server 2003/Windows Server 2003: MCSE: 70-284—MCSE Others Worked as a Freelance Academic Editor and performed substantial editing and proof-reading of academic papers of various types, including essays, reports, case studies, white papers, research papers, and so on. Good understanding of User Experience (UX) fundamental concepts and their application in the end-user documentation. Familiar with Object Oriented Programming concepts and programming languages, such as JAVA, JavaScript, JSON, HTML, XML, Python, C/C++. Familiar with functional testing methodology and test case documentation process. *******