Saurabh Gupta

Saurabh Gupta Experience Summary I have an experience of 8+ years in salesforce.com. I have worked in various aspects of SDLC (Technical Design/Coding/Testing) in Salesforce.com Applications. My Technical forte is Salesforce.com Apps Customization and Configuration, Apex and Visual Force Development/JavaScript/Sites/Integration with JAVA module/ Eclipse and Data Loader Tool, Lightning Apps. EXPERIENCE Salesforce Technology Lead/Consultant Feb 2015 – Present Client : Various Clients I have been working as a Senior Consultant at Manras Technologies for many different projects which are described as follows: 1. Leading Property Acquisition Firm in Sydney : Setting up property-base appexchange product, developed client acquisition and client variations(modification of property based on client requirements). 2. Managed Packages: Worked on three managed products for our clients in US. These products included integration with existing web-services and setting up data in salesforce. It also included setting up External Object Using OData. 3. Allego: This is again an appexchange product that I worked on. It included integration with their mean stack based application and fetching and displaying the videos related to the content of the account/opportunity/contact. 4. Pay MD: This is a Money Recovering System for Hospitals in US where they can enter the patient details along with the invoice details and then respective money recovering agencies provide the patient with an option to pay a discounted amount before the amount is declared as a bad debt. 5. Syndex: Online portal for investors and partners to manage their syndicates on salesforce.com using customer and partner communities. www.syndex.exchange . This is completely build leveraging salesforce. 6. NZDF: Implemented company portal for New Zealand Defence forces. All the employees can see their profiles, can apply to jobs from within the portal. Also an android and IOS based mobile app was created for users to access this portal from mobile. 7. Catering and Venue Supplier : For one of our clients who is one of the biggest catering and venue services provider in the US, we have developed a customer portal where the users can self register and make bookings and decide menu for upcoming events. 8. Non-Profit UK: The UK based non-profit has its own multiple managed packages that needs continuous development and improvements, I am involved in designing the new changes and suggesting improvements in the package. I have also helped them develop three communities for their partners. Currently, we have successfully migrated two of the communities and service cloud to lightning. I am specifically involved in laying out the roll-out plan for migration from classic to lightning. 9. Non-Profit UK: The UK based non-profit wanted us to create an app for their donor management, they client was previously using a managed application from another vendor and wanted to migrate to NPSP for carrying out their routine activities, I was involved in designing the new system and implementing it. 10. Pups Pet Store: Pups pet store is retail chain based in US, they wanted to integrate the Vend POS with salesforce to keep track of all the purchases made by their customers, they also wanted to enable their clients to login to Magentrix based community and have all the members access to features based on their current membership plan. Overall functionality required sync real-time sync between all three systems. I was majorely involved in design and implementation phase of the project. 11. Docket-Engine: Docket engine is a add-on package for IPFolio, I was involved right from the begininig in the project, I was responsible for laying out a roll-out plan and desigining the architechture of the application. Later on Docket Engine was sold to IPFolio, and currently I am helping team in Classic to Lighting Transfer. Finding out if the package is lighting ready and how easily can it be migrated to lightning without incurring much costs and rebuilding the functionality from scratch. 12. Salesforce Technology Lead/Consultant Sep 2014 – Feb 2015 Client : Genesys Working as an offshore developer/Consultant for Genesys. Involved in all the development needed for salesforce on various projects. Also, involved in the launch of new redesigned Partner Portal for Genesys and providing inputs to increase the performance. Salesforce Technology Lead/Consultant Sep 2013 – Dec 2014 Client : CRM-Advantage Working as an offshore development partner for CRM-Advantage. Involved in all the development needed for salesforce on various projects. A few of the engagements and projects worked with CRM-Advantage is as follows : 1. Black book: Developing a portal for sales to create campaigns, follow up with leads and maintain relationship with existing clients, use google maps to plan routes and work effectively. 2. SHP: Integration with another salesforce instance using salesforce rest API. 3. Overture: Using dataloader to transfer files to FTP server and then later on process those files. Above mentioned projects are just a few out of 50+ projects that have been delivered to CRMA over the past year for multiple clients. Salesforce Technology Lead/Consultant(UK - Onsite) Feb 2013 – Sep 2013 Client : American Express UK Was Involved in designing of a service portal to service bank’s premium cardholders. Portal is used by partner banks using the partner portal license. Bank reps have a 360 degree view of the card member by capturing his personal details including passports, visa and airline, hotel, restaurant preferences as well as card member’s hobbies. Based on the offers/benefits that the bank provides to its customers rep can raise cases for the Card Members to fulfill the requests which can vary from sending a bouquet of flowers to having a full-fledged tour. Project also included integrations with leading GDS Systems: Amadeus and Sabre. Application uses Person Accounts , Business Accounts and Case Management. Salesforce Developer/Consultant Aug 2012 – Jan 2013 Client : Charles Schwab Was Involved solution design of a CRM application for Retail Banking. Application is used to track account activities of the customers of the bank. System holds sensitive data hence a lot of security has to be implemented. Invlolves integration with multiple backend systems including Siebel, Mainframes and Acxiom. Using Informatica as an ETL tool data was migrated from a legacy Teradata system to salesforce. Cipher Cloud is used to encrypt the data. Worked On : Apex classes, Apex triggers, Visual Force Page, jQuery, Workflow, Custom settings, Web services API, Apex test classes, roles and sharing rules, field masking based on profiles and level of access dependent on the data present in the record. Salesforce Developer/Consultant Apr 2012 – July 2012 Client : American Express USA Was Involved solution design of Content Management System to leverage SITE.com. Application is used to share offer details to card members publicly through a website. Offers available are displayed based on the user preferences i:e Location, Language etc. Worked On : Site.com, jQuery, Javascript, Apex classes, Apex triggers, Visual Force Page, jQuery, Workflow, Custom settings, Web services API, Apex test classes. Salesforce Developer/Consultant (Australia - Onsite) Oct 2011 – Mar 2012 Client: American Express Australia Was Involved performance tuning of an existing corporate application processing system. Optimizing the performance of the system by following the standards and converting a trigger based approach into a formula driven, reliable and consistent system. Application is used for corporate card application processing. Worked On : Restructuring of Data Model, Apex classes, Apex triggers, Custom components, Visual Force Page, jQuery, Workflow, Custom settings, Web services API, Apex test classes. Salesforce Developer/Consultant Dec 2010 – Oct 2011 Client: Renesas America Was Involved in development for customizing whole business process using visual force pages. Also Involved in creating design document and client interaction. Application is basically used for unified data view, custom workflow driven activity management and strong escalation mechanism through custom notifications .Also to unify its demand creation process using common workflow process in simple and easy to use manner with reasonably faster response time It is primary interfacing system for Campaign (Program), Lead, Opportunity and Quote processes . A schedulable daily integration job has been developed as a part of the solution where sharing and security is of higher criticality, where Apex managed Sharing was used. Worked On : Creation of Data Model, Salesforce Sites, Apex classes, Apex triggers, Custom components, Visual Force Page, jQuery, Workflow, Custom settings, Web services API, Apex test classes, Java code development for connecting to oracle and java, Scheduling jobs using cron jobs in Unix. Created custom dataloader using Java for data migration from existing application to salesforce app and vice versa. Salesforce Developer Jul 2010 – Nov 2010 Client: Heidricks & Struggles Application helped managing the recruitment process in faster and efficient manner. It also enabled scheduled data synchronisation. Worked On: Web services, Visual Force Pages, Apex Programming, Apex data loader, Worked on SQL scripts for data cleansing, spy schema, Integration of apex data loader with SQL server with scheduled data synchronisation. Skills Salesforce.com Site.com Data Loader Tool Eclipse IDE Oracle Teradata Informatica SQL server 2008 Spy schema Apex programming Visual Force pages Workflow Configuration SOQL Data Loader Schedulable Time Triggers Java .Net using C# JavaScript jQuery HTML & CSS Windows 7/Vista/XP Unix/Linux Certifications :