Saurabh Dhayani

A thorough professional with expertise in client management, customer support, inbound sales, outbound sales, e-commerce post-sale support, developing training content, training employees and teaching training strategies to trainers.

I am proficient with Microsoft Office (Powerpoint, Excel & Word), E-mailing, conducting interviews, scheduling & managing meetings and can handle basic tasks in Adobe Photoshop (graphic designing & image editing), Adobe Premiere (video editing) & Articulate Storyline 360 (training course development).

Below are a few highlights of my career:

1.      Worked in HCL B.Serve as customer support executive for British Telecom and handled customer escalations on billing (Telephony & Emails)

2.     As a Training Coordinator worked on planning, scheduling & supporting various IT & Project management training

3.     Deep dived in learning theories and training methodologies as a trainer

4.     Managed and executed projects on creating training content for a leading domestic home shopping & e-commerce company

5.     Worked closely with subject matter experts, adapting their knowledge into case studies, stories, articles, summaries and more