Satyajeet Khosla

 Satyajeet Khosla # 38, Nehru Nagar, Titilagarh, Dist – Bolangir, Odisha - 767033 Mobile:+91 -, +91 - Email:-Date of Birth: 26th Oct 1978 Process Management ~ Operations ~ Business Development ~ Sales ~ Client Servicing Offering 10+ years of impressive experience in delivering optimal results and business value in high-growth environments Job Objective: Highly self-motivated and results-driven professional with experience providing high-performance sales, customer service, and business development in the Real estate industries in India. Flexible and adaptable with quick learning abilities to reach high productivity levels in fast-paced work environments with new or demanding assignments. Well-organized and resourceful with multitasking skills that optimize limited resources to achieve outstanding results from concurrent tasks with/without supervision. Strong people management and interpersonal communication skills that inspire customer confidence while forging teamwork synergies with colleagues across diverse ethnicities Profile Key Strengths Areas Sales &Customer Servicing  Relationship Management  Inbound & Outbound Sales Coordination Skills cold callingResearch  Lead generation  Presentation Negotiation Involved in RFI, RFP, RFQ, Event & Campaign ManagementCompetitor Intelligence Trending Team Management / Lead  Process Management / Optimization  Training / Development  Quality  MIS Reporting Performance Management  Operations  Business Development Initiatives Professional Experience and Accomplishments Swoparnika Infrastructure and projects Pvt. Ltd (Bangalore) Oct 2019 – May 2020 (Senior Manager Sales) Nature of job: • Manage and achieve team’s sales target as assigned by Managing Director. • Source new sales opportunities through existing channel partners, leads assigned, conducting events, participate and demonstrate projects at various corporate events. Understand customer’s requirements, budget and suggest appropriate project • Route qualified opportunities to the appropriate sales manager for closure. • Close sales and achieve monthly and quarterly quotas as assigned to the team • Research market to appoint new channel partners and onboard them to the company. • Maintain database of prospects and ensure proper follow ups done by the Sales managers. • Team with channel partners to build pipeline and close deals. • Perform effective online demos to prospects or investors as and when required. Devise strategies & techniques necessary for meeting sales targets. Maintain & create metrics to measure effectiveness & efficiency of team members. Streamline sales & sales operation processes. Manage team of inside sales representatives. Motivating team and driving sales performance. Map potential customers & generate leads for the organization. Drive efficiencies & effectiveness of sales team. Make major decisions for team, channel partners and act as pillar of support. ................................................................................................ Puravankara Ltd (Bangalore) October 2018 - Sept 2019 (Deputy Manager Corporate Sales) Aligned with all the projects of Puravankara and Provident at Bangalore. Nature of job - * To generate leads on our own and ensure minimum 20 site visits per month and have a target closure of 4 sales per month. * Have to build sales pipeline, through REAP or Channel partners on boarded by us. * Find opportunity in a segment (MSME, Community, Corporates etc.) for conducting events to exhibit " Purva and Provident’s " projects periodically. ……………………………………………………………………………………………………………………………………………………… JMR InfoTech Pvt. Ltd April 2016 – Sept 2017 (Inside Sales Specialist /Deputy Manager Inside Sales) Out bound tele. Sale and lead generation of Oracle based banking solution and educational application to clients in UAE, Australia and UK region. Nature of job: • Source new sales opportunities through outbound cold calls and emails. • Understand customer’s requirements to suggest appropriate solution • Route qualified opportunities to the appropriate sales manager for further development and closure. • Close sales and achieve quarterly quotas. • Research accounts, identify key players and generate interest. • Maintain and expand your database of prospects within your assigned territory. • Team with channel partners to build pipeline and close deals. • Perform effective online demos to prospects. Meeting sales targets. Devise strategies & techniques necessary for meeting sales targets. Maintain & create metrics to measure effectiveness & efficiency of team members. Streamline sales & sales operation processes. Manage / Lead a team of inside sales representatives. Motivating team members. Map potential customers & generate leads for the organization. Drive efficiencies & effectiveness of sales team. Work with growth managers to drive sales. Make major decisions for team, and act as pillar of support. ……………………………………………………………………………………………………………………………………………….. Steadfast Techno Consultancy Pvt. Ltd. (Cuttack – Orissa) Worked as Freelancer Sales and Business Development Feb 2010 till Dec 2015 KEY STRENGTHS Sales & Revenue Generation Account Management Customer Relations Development Market Research and Analysis Business Outreach Strategies Promotion and Sales Tactics Customer Service Tactics New Business Development Competitive Market Growth Effective Presentation Skills Performance Management Nature of Job: - Customer Relationship Management (Account management) Corporate marketing, which means assisting and giving shape to strategy and brand guidelines for the company to follow and work toward enhancing marketing capabilities and skills. Responsibilities also include community sponsorships, consumer & business research, agency relations, Channel Marketing and ground level marketing activation in regions. Generating sales opportunity in territory assigned ……………………………………………………………………………………………………………. Accenture Services Pvt. Ltd. (Bangalore) Mar 2005 – Oct 2009 (Team leader) Process Handled: Outbound/inbound voice based Sales & Services of UK based General Insurance Company selling Motor, Home and Pet Insurances. Additional responsibility:-Responsible for securing appointments(Inside Sales) for onsite Directors and VPs around various IT solutions on application development, testing, managed services, remote infrastructure management, etc. in UK and Europe for Insurance industry. Planned and executed various promotional programs to identify prospects in field sales. Developed business in overseas markets by identifying addressing new solutions with new solutions aligned with the organization’s strengths, objectives, and industry trends. Identified and networked with prospective clients, generating business and achieving profitability and increased sales growth. Penetrate new markets by building client relationships with "key players/decision makers" within customer's organization. Monitored client's business IT initiatives and future plans and analyzed their impact on our business. Successfully managed the entire Operations and actively involved in setting & assessing representative’s performance expectations & performance, and creating individual action plans. Diligently monitored associate customer contacts and provided constructive feedback on individual performance regularly Conducted briefings & team meetings to provide team status updates, new product information, policy & procedures change, etc. Ensured successful achievement of key service center performance indicators and assisted Operations Team to create the performance summary reports. Collated feedback from Associates, Managers, and Quality Coaching team to identify associate training and development needs. Managed and executed Rewards & Recognition Program regularly to accredit high performing professionals. Collaborated with the Management to discuss current customer issues & trends, and thus recommended appropriate solutions. Maintained current understanding of policies & procedures, website changes, new products and processes of company and customer service center. Pivotal in motivating, managing and developing the team of Customer Service Associates and facilitated improved responses and resolutions to customer orders, inquiries, and issues. Conducted Appraisals for the team on regular time scales Ensured effective and optimum utilizations of the available resources and manpower and implemented robust strategies to ensure excellence in service delivery. Deftly handled team grievance and other issues; conducted team-building activities regularly and serve as a focal point and resolving interface for the teams. Selected Achievements Successfully met expectations in all the metrics and organizational objectives Handling tenured teams as Team Leader and demonstrated superior performance while ensuring healthy team bonding. Took additional Responsibilities like Login Manager, and managed the staffing of sectors based on the requirement – successfully handled a staff 175 and ensured there login at required time. Knowledge Point Online Services Pvt. Ltd., (Bangalore) Mar 2003 – Feb 2005 Senior Customer Sales and Support Evangelist Process Handled:Out bound calling, Navigational Support to customer visiting client’s website, mass mailing camping for promoting new products launched by clients. Quality audits and analysis of calls for USA based car dealerships. Actively involved in aggressive selling of client’s products from Educational Sectors, Finance & Stock Brokerage Firms to Engineering Products etc. via online sales chat and outbound calls. Provided end-to-end Software & Service Support 24/7 for a USA based online University - Campus CE developed indigenously by Knowledge Point Online Solutions for students taking online courses in USA and assisted them in providing the entire information regarding their weekly classes through-out the semester Involved in Mass mailing camping of new products launched by the clients and thereafter collecting the response and handing over the details to the client. Actively associated with the QA team to monitor the calls of agents from USA and send feedback for enhancing their skills. Selected Achievements Promoted from Customer Sales and Support Evangelist within 8 months of joining the organization. Additionally took the responsibility as a Transport Coordinator and responsible for coordinating with the Transport Vendor to ensure safe pick up and drop of employees. Delivered several demonstrations to the client onsite regarding the overview of the business done by the team. Future tech Infosys Pvt. Ltd., (Hyderabad) May 2000 – Dec 2002 Assistant Manager Business Development Responsible for achieving targets within the territory individually and also with the team and prepared monthly tour plan for the team assigned. Presented demos to client, actively participated in road shows & promotional activities held by organization. Implement new strategies and coordinated between Head Quarters (Hyderabad) and Region (Karnataka). Appreciated for superior performance and got promoted from Business Development Officer to Assistant Manager – Business Development. Earlier Employment Details Xerox Corporation Ltd., Hyderabad (On Contract) July 1999 – April 2000 Marketing Executive Academic and Professional Credentials Bachelors of Commerce 1999 Ravenshaw College, Orissa PSU (10+2) 1996 Ravenshaw College, Orissa SSC (10th) 1994 V.S.Vidiyalaya, Orissa Other Certification – PG diploma in Computer Science Six thinking hats certified by Edward De Bono’s – Dubai Team Building and Motivating Skills - Pegasus Presentation and Dynamic by - TASMAC Leadership Management Skills by – TASMAC Operational Management Excellence skills (OPEX – Accenture) References & Supporting Documents Available upon Request