MR. SATURNINO CAPOQUIAN APLANDO JR.
Leveriza Heights, Tayabas City, Quezon Province
Mobile: -
Email:-
PROFESSIONAL SUMMARY
I have been a Customer Service Specialist for more than 3 years. I was trained at a large Call Center
Companies in the Philippines, assisting Australian and U.S. clients.
I can provide e-mail, ticket and phone support. I believe that my positive attitude together with my skills and
motivation will lead me and the company to success. I believe that proper knowledge and understanding will
result to customer satisfaction. I have managed to hone my skills essential to superb customer service such
as patience, empathy, time management and analytical thinking. I am willing to do any task and I am always
open to learn new things.
I am a full-time freelancer and can work any shift you require.
EDUCATION
De Ocampo Memorial College
Bachelor of Science in Nursing
Third Level - Undergraduate
SKILLS
• Leadership
• Excellent English Communication (Written & Verbal)
• Planning & Strategic Thinking
• Analytical Thinking & Research
• Teamwork
WORK EXPERIENCES
ACCENTURE
Global One Bldg., Eastwood, Quezon City
November 2015 - March 2016
Clinical Support Coordinator
U.S. Based Healthcare Company
My duties involved:
• Handling Inbound and Outbound phone calls and Emails
• Assisting Doctors and Nurses with their patients' claims, procedures and schedules
• Prior Authorization and Documentation
CONVERGYS
MDC 100 Bldg., Eastwood, Quezon City
September 2012 - September 2015
Premium Service Representative
Australian Based Telecommunication Company
I started as a Customer Service Representative and was promoted as a Premium Service Representative.
My duties involved:
• Handling billing inquiries, disputes, payments and payment arrangements
• Loyalty and Customer Retention/Cancellation
• Technical Support for internet issues
• Handling escalated phone calls or call backs
• Sales (inbound/outbound)
• Email Support
