Satrio Wahyudi

Satrio Wahyudi E-mail :-LinkedIn : https://www.linkedin.com/in/satrio-wahyudi/ Phone Number : - Address : Tenjo City Metropolis B4 / 16 Desa Cilaku - Tenjo Kabupaten Bogor 16370 Date and : Jakarta, Indonesia Place of Birth : November 10, 1977 Weight/Height : 65 kgs/ 178 Cm Nationality : Indonesian Religion : Moslem Marital Status : Married with 3 children Objective “With extensive experience and the freedom of early retirement, I’m fully committed to delivering excellence in remote work environments. Over 5+ years combined experience in Hospitality and Retail environments, I have developed a diverse skill set that includes in Cash Handling, Financial Report, Payment Methode Procedures, Staff Scheduling, Customer Service and Digital Marketing. My ability to adapt to new technologies and work environments makes me an ideal candidate for remote work.” I am highly self-motivated, organized, and capable of managing my time effectively to meet deadlines. My previous roles have honed my communication skills, both written and verbal, allowing me to collaborate efficiently with team members and clients from various locations. I am eager to leverage my experience and skills in a remote setting, contributing to the success of a forward-thinking organization. Achievement: • Achieve Green Result (score above 95) in Cash Handling Audit three years in a row. • Min Happy Customer Score in Checkout 90 monthly. • Fast and Easy Checkout with minimum transaction 16 trans per hour. • Average Daily Survey Tool achieved 90% from total transaction • Achieved 50% redeemed back in Gift Voucher payment. • Familiar with POS (Point of Sale), Retail Management System and Property Management System. Employment History IKEA Alam Sutera (Tangerang – Indonesia) Checkout Service Manager, Oct 2021 – April 2025 Job Description: • • • • • • • I implement the global solutions, services and tools that support easy and fast check out, and a safe and secure working environment. I ensure a customer-friendly, efficient and cost-effective execution of the payments process. I provide an inspiring and motivating direction for the team and its individual members to ensure development and succession. I maintain relations with external and internal partners, e.g. cash in Transit Company. I ensure operational excellence in daily operations in order to enhance the easy buying experience. I support proactively with customer insights for business and functional improvements. I ensure there is the right number of co-workers in the right place at the right time to run checkout area successfully. • • • • I spend my working time in the checkout area, supporting the checkout co-workers and ensuring customers leave with a positive impression of the IKEA Store and want to come back and shop more frequently. I work with my manager to identify root cause of recurring problems, agreeing and implementing improved ways of working and following up to ensure we have been successful in resolving the problem. I keep my colleagues informed so that they can perform their roles effectively, and pass on my knowledge to colleagues and encourage them to do the same. I work together with other functions to improve the shopping experience for customers in order to generate more sales. IKEA Alam Sutera (Tangerang – Indonesia) Checkout Service Team Leader, April 2019 – Oct 2021 Job Description: • • • • • I ensure there is the right number of co-workers in the right place at the right time to run checkout area successfully. I spend my working time in the checkout area, supporting the checkout co-workers and ensuring customers leave with a positive impression of the IKEA Store and want to come back and shop more frequently. I work with my manager to identify root cause of recurring problems, agreeing and implementing improved ways of working and following up to ensure we have been successful in resolving the problem. I keep my colleagues informed so that they can perform their roles effectively, and pass on my knowledge to colleagues and encourage them to do the same. I work together with other functions to improve the shopping experience for customers in order to generate more sales. IKEA Alam Sutera (Tangerang – Indonesia) Cash Office Specialist, Aug 2014 – Apr 2019 Job Description: • • • • • • • • Responsible is in charge of all our money handling – from money transports and providing change for the registers to daily account reconciliation. inform, train and update employees on cash procedures and store routines, while occasionally assisting your colleagues on the store floor. Prepare Staf Working Schedule, monitor and prepare Attendance Report Monthly. Check and monitor Cashier works process and report problems occurred. Check and monitor income and create Recapitulation Report Daily Responsible for recording incoming and outgoing funds, and keeping these funds in a secured place until they are deposited. Report any discrepancies they find with the transactions. Make reports about the daily happenings in the department. Hotel Indonesia Kempinski (Jakarta - Indonesia) Front Desk Agent, October 2012 – November 2013 Job Description: • • • • • • • • • • • Covered check in and check out guest and other administration that has related with the guest. Handling incoming and outgoing call. Handling guest complaint. To convey any information from the guest to other department involved. Handling cashiering and money exchange. Counting guest credit limit. Order newspaper & delivered it based on guest order. Taking care of guest wake up call. Responsible to issue and replace key card for guest. Handling guest transportation. Others (depend on the term and condition) Arabian Ranches Golf Club (Dubai - UAE) Outlet Cashier, November 2009 – November 2011 Job Description: • • • • • Handling Cashier/Till: Counting float, serve transaction, shift closing, prepare float for the next shift, declare sales. To Share the Cash float into another revenue center (Banquet, Academy, Beverage Cart, Room Service). To Settle any bill in Micros in the right settlement (Cash, Credit Card, City Ledger, Room Charge, Cheque etc.) Helping Bartender to make some drink and help the waiter to serve the guest when needed. Promoted the products and make a good sale. Qatar Duty Free Company (Doha – Qatar) Sales Assistant, July 2007 – June 2009 Job Description: • • • • • Handling Cashier/Till: Counting float, serve transaction, shift closing, prepare float for the next shift, declare sales. Counting display and stock, check everything in proper amount and place. Cleaning section, arrange display stuff nicely and properly. Assisting passenger / Customer to make them happy and enjoy buy the products. Promoted the products and make a good sale. The Mayflower Marriot Executive Apartment (Jakarta - Indonesia) Guest Service Associate Nov 2006 – July 2007 Job Description: • • • • • • • • • • • • • Covered check in and check out guest and other administration that has related with the guest. Handling incoming and outgoing call. Handling guest complain. To convey any information from the guest to other department involved. Handling cashiering and money exchange. Handling service in The Café and Room Service order & delivery. Counting guest credit limit. Responsible to prepare welcome hamper and welcome amenities for expected arrival guest. Order news paper & delivered it based on guest order. Taking care of guest wake up call. Responsible to issue and replace key card for guest. Handling guest transportation. Others (depend on the term and condition) Organization Skill • • • • • Study Orientation of Sahid Tourism Academy for Freshman (OSPEK) Chief of Documentation: 2000 Study Orientation of Sahid Tourism Academy for Freshman (OSPEK) Chief of Freshman Tutor: 1998 Sahid Basket Ball Team, A Member & Treasures:- English Club of Sahid Tourism Academy (ECOSTA), A Member & Founder: 1997 – 1998 Study Orientation of Sahid Tourism Academy for Freshman (OSPEK), Freshman Tutor: 1997 Additional Skill • Experience with Hotel Management and Retail Management System, such as: Microsoft Store Operation • Having knowledge about Internet Marketing, Search Engine Optimization, driving traffic to website and blog, understand of Google AdWords, Analytics, Webmaster, Facebook advertising etc. Highly proficient Point of Sale (P.O.S), Opera Property Management System and Micros Hospitality Management System. • • with Adobe Photoshop, Ulead (Corel Video Studio), Nero Burning Room and Microsoft Office, Some Web Publisher Program (WordPress self-hosting, blogger, etc). Familiar with Computer Troubleshooting, Software Installation & Computer Maintenance. Good knowledge of Photography and digital document. Qualifications Smart, honest, willingness to learn, hardworking, commitment, responsible, adoptable, reliability, teamwork, communication skill, customer & result oriented, struggle. Personal Traits and Attitude • • • • Excellent cross-cultural communication skills International living experience and regional exposure Passion for continuous learning and personal growth Highly motivated and driven, with strong desire to excel Highlights • • • • • • • Graduated from Sahid Tourism Institute Majoring Hotel (D-III) - GPA 3.36 (from 4 scale) – Certificate 2002 New Concept English Course – Conversation (Certificate – 2006) LIA General English Course Ciputat – Intermediate Level (Certificate - 1999). Online Training Centre – Computer Ms. Office Professional (Certificate – 2001). LP3i Pondok Gede – Computer Publishing & Graphic Design (Certificate – 2003). Darwis Triadi School of Photography – Photography Basic Course (Certificate-2005). Basic Safety Training (Certificate in December 2004).