Satish Joshi

Satish Joshi |Phone:- | email:-| Professional Summary :- A professional with an overall 28 years of experience, of which past 12 years was handling Business management and growth (B2B segment) , and 16 years in Project Management of Large Multi Million Dollar Projects in Telecom, Solar, ATM contracts. Manage Client & critical Stakeholder Relationship to deliver the solution & service, as a Key Account Director. Deliver satisfactory service to client within the KPI / SLA frame works, and go beyond expectations, within the budgetary framework. Strong business acumen with P &L management and analytical ability. Capability of identifying business trends and opportunities. Articulate the Business Budgetary parameters for an entire fiscal and maneuver the teams to achieve the Budgeted targets, in terms is Top line and Bottom line, with Cash flow collections. Establish strong relationship with customer and influence decision making with customers and within teams. Mature person with a process oriented approach, skillful in formulating Standard Operating Procedures across functional areas right from Pre-Sales to Complete Life-cycle of Project / Contract Delivery. WORK EXPERIENCE . Head Business and Project Delivery :@ Reecomps Tele ServicesJuly 2018 – Till Date Heading the business with a target to strategically mold the Business & Operations and assure a growth of atleast 18 % Year on Year. Restructuring the business and changing the model into a practice oriented operations, bifurcated the operations into 3 different practices and identified 3 practice heads, who were trained for the practice technicality, Process Orientation and formulating the SOP for each Practice, business growth with P & L responsibility. Managed growth of 35% in fiscal of- over the previous fiscal and clocked a Billing of Inr 38.69 Crs. Increased business with existing customer in Fiscal 2019 – 2020 from Inr 38.69 Crs to 41.83 Crs, added a new customer (Large Telecom Operator) fresh annuity based KPI SLA based O & M contract with an assured monthly billing of Inr 76 lacs in December 2019. Closed the fiscal years with a billing of Inr 45.89 Crs at an PBT of 14% Mentor the team with the conceptualization of providing solutions for the Telecom Operations service providers for IOT based Vehicles monitoring with Safety triggers in line with the OSHAS requirements of the Telecom services. Successfully sold 5000 IOT units to service providers with a 5 year Annuity contracts. Special tie ups with 4 wheeler and 2 Wheeler dealers / sub dealers in Mumbai + Pune for the IOT devices to be sold as accessories both under Sale or Annuity models. Process & SOP formulation and creating a unified Delivery Organization. Cross Practice training to resources at the cluster level so that the delivery efficiency is maintained, the challenge today in the Indian market is to remain sustainable in a highly price competitive environment. Customer Appreciation – Best Service Provider from Bharti AIrtel.to Reecomps Tele-Services Private Limited. VP & National Head – OME @ GTL LimitedSeptember 2015 – May 2018 Head of O & M (Utility)with Energy Management Operations for the infra Network of GTL Infrastructure Limited. KRA & Achievements: P & L ownership of the Towerco O & M + Energy Management. Maintain Infra Utility Uptime in line with the KPI & SLA signed by the Tower company with the Telecom Carrier (OPCO) on a month on month basis. Customer handling (ORM – and network improvements strategy) with the Telecom Carrier (OPCO), Interacted with the OPCO at circle levels, Regional levels & At Corporate levels. Discuss with the Operators their area of concern and the network dynamics and strategize Infra Uptime SLA & KPI. NOC Operations – Responsible for the 24 X 7 Monitoring of the Infra network (Infra NOC based at Pune), Formulate the monitoring process of Network under Service Assurance process, and formulate the Service Fulfillment process of Asset PM & Energy Management. Network KPI & SLA Portal development with support from the In-house development team. Articulate and for the Energy management process with a parameter required for Monthly Cash flow planning and Monthly / Weekly / Daily Diesel Energy planning and monitoring. Monitor the Daily Fund vs Swipe Vs Diesel filled and reduce the consumption without affecting the Infra Uptime. Achievements : Network Infra Uptime KPI improved from 98.89% to 99.89% within 5 months, (without major Capex deployment) consistency maintained between 99.85% to 99.89% Operation & Transition Consultant – @ Reecomps Tele ServicesMay 2014 – August 2015. In 2014, GTL Limited management took a decision of closure of certain contracts and business and focus on Network OME. Certain high value contract were to be transitioned to the organization that were willing to take up and continue the SOW. Hence took up the assignment of Leading the transition of selected high value contract from GTL Limited to Reecomps.. During this tenure handled the entire scope of transition management of contract knowledge, customer handling processes, resources transition, and stabilizing the operations within Reecomps. Learnt a lot on people handling skills during this transition and stabilizing process. Also during this tenure Reecomps did grow from Yearly turnover of Inr 12 Crs to 28 Crs, a very high exponential growth, which also gave me an opportunity of learning and executing a growth management. Vice President & Head, New services-@ GTL Limited March 2012 till May 2014 Formulate a business strategy in line with the Corporate model and combine GTL group synergy to offer services to Non-Telecom sectors. Setting up the Sales and operations target for the new services with 2 verticals of Baking sector with ATM services, Solar EPC and E 2 E MS services. KRA involves about - strategic planning, support business development, analytical, key account planning, and prospect development/relationship management responsibilities in driving of the Business Development (BD) sales cycle in India. Business model and feasibility study and Detailed Project Viability Report, with PWC team for the PSU - ATM managed services. The PSU banks did float an RFP of deploying 60,000 ATM machines in India on a MS basis, with a per transaction fee. Did lead the team of 5 resources (GTL + PWC) in a participative consulting arrangement with PWC to formulate the business model, P & L forecast and do a feasibility based on a secondary research. Facilitate the decision making prior to the Bid and the reverse auctioning of the MS bid. Major achievement – Contract closure for rollout of 1500 ATM shared sites on GTL Infra assets, with EPS on a 7 year contract basis towards the Infra lease model. GTL Infra get revenue from the Infra lease and a fixed energy contract, with FLM and housekeeping services inbuilt. SLA of Infra management to be adhered. Formulating sales pack for the 2 assignment verticals, and leading the sales team to meet various customers and communicating the strengths & synergies thru these presentations and meetings. Leading a team of Sales (account directors), Presales, bid preparation team. Vice President – National Delivery Head @ GTL Limited - May 2002 March 2012. (joined as a Senior Project Manager in May 2002) Head of service delivery across India, for all 4 service delivery streams of GTL – ITBU. Network Deployment Infra, Network Deployment Telecom, Network Planning and Optimization, Network Operations and Maintenance Infra and active components. Brief KRA :- Customer handling to ensure the service delivery within project assigned timelines with quality. Team handling across India, to facilitate the circle delivery to achieve customer service delivery and the revenue targets and profitability. Establish and monitor the circle invoicing process with circle heads and monthly collection. Projects Handled over the past 10 Years : a) 2G Networks :- Total Turn key projects which involved project management and delivery of Passive and Active Network components (OEM equipment like MOTOROLA, Alcatel, NSN, Huawei, Ericsson, ZTE). MSC installation (BSNL Network). b) Swap and cutover :- End to end Project management for the BSS swap and cutover from OEM equipment, like swap and cutover from Motorola to NSN, Motorola to Nortel, Nortel to Huawei, NSN to ZTE. c) 3G Networks :- Project management and rollout management of 3G network(s) especially with NSN from the Network planning to BSS rollout and DT + Optimization (Voice + Data) had a team of 20 NPD resources. Did rollout for NSN in Punjab, Maharshatra, Bihar, Mumbai, Gujarat. d) E2E services (2G + 3G + Expansion) :- End to End services of Huawei for all the operators with Huawei in Gujarat, scope was right from cluster wise network planning for (Idea, Vodafone, Reliance, Tata) + Rollout management + DT & Optimization. Successfully ran the project for a 12 months contract. Earlier KRA :- Head PMO & Project Controls (G M Projects) for all Projects of GTL Ltd. Responsibility include the planning of Project across the country. Implementation of Primavera EPM tool with (Team-Play IT Office ver 4.1 + Prima-Vision & Team Player) Tracking and monitoring the health of Projects with respect to Resource scheduling & monitoring, Schedule Performance Index & CPI and final timely completion of the Projects. Project Service Delivery handled in GTL Limited. I) April 2008 till June 2012. – service delivery of a monthly revenue of Rs 12 Crs across all 4 business streams of GTL – ITBU division. Divisions of Networks Deployment – Telecom, Network Planning and Design 2G and 3G , Network Operations and Maintenance, Managed Network Service. Base location – Mumbai. II) April 2008 to April 2006 – Head PMO and Implementation – Infra Projects. Service delivery of Telecom Infra projects across India. KRA of a monthly revenue targets of Rs 6 Crs to 7 Crs. On time delivery, with complete invoicing to the customer and collection as per contractual milestones. Base Location – Mumbai. III) April 2004 to April 2006 – Project Director – GTL – MTNL Infra project service delivery. a. Project Brief – Service delivery of 500 sites including BSS rollout Infra, Network Design, Network AT with MTNL. Across Mumbai and Delhi – NCR. Project size – Rs 6 Crs. Base location – Mumbai. IV) May 2002 to April 2004 – Senior Project manager. Handled the Project delivery of BSNL Infra rollout Phase - Project Management for On-time delivery and completion of TSP Project across circle of UP (east). Project size – Rs 4.57 Crs. Responsible for Service delivery, Quality acceptance testing, Invoicing. Base location – Lucknow. AVP Technical Services @ Caltiger.com - September 2001 to May 2002. Caltiger – ISP with a brand recall of “ Free Dial up Internet Access “ - Joined as AVP Technical, Technical support and pre-sales for large enterprise and their links either on OFC and wireless Wimax links. Technical support to the sales team for 2 new services of CALFAX – Email to Fax service, - typical message storage and forward model. CALVOX – Text to voice service for individual mail box of the caltiget customer. Senior Project Manager @ Onward Technologies Limited - April 2000 to September 2001. Special Project on Frame Relay Network : CISCO connectivity for L& T Engineering group. Network configuration and delivery. L & T has a OFC link for their offices within the cities of Kolkata, Chennai, Mumbai, Delhi, Bhubaneswar, inter city OFC link leased with Indian Railways. Ran the O & M contract with the CISCO equipment maintenance for 1 year. Have managed the 42 node connectivity with a team size of 06 OPTI Engineers and 3 OPTI Technicians Project Manager @ Supreme Telecommunications Limited September 1998 – April 2000. Project Management for On time delivery and completion ASP Project for Tata Telecom GSM network (TTML). The scope of work includes Site Pre-Installation and documentation. Nokia GSM equipment installation and commissioning. DMC M-Series & Spectrum series Microwave installation and commissioning. Link BER testing and acceptance testing. Project Management for On time delivery and completion TSP Project for Indian Oil Corporation. The scope of work includes (PETRONET VK Jamnagar) Project scheduling and planning towards the material and resources. Project procurement for on time delivery. Setting up the process for site implementation, logistics management. 100 Kms of OFC laying in terrain of Gujarat (Jamnagar, Kandla). Petronet OFC maintenance in liaison with the IOCL representative, engineers deployed by Supreme, SLA and KPI commitments of 99.99% uptime and a response time (TAT) of 2 hours. Nokia Felxi-hopper M/W links with Link planning, installation commissioning . Installation, Commissioning of Nokia PDH, Opti Mux Acceptance testing with documentation. Project Management for On time delivery and completion TSP Project for ONGC. (VSAT) The scope of work includes Project scheduling and planning towards the material and resources. Project procurement for on time delivery. Setting up the process for site implementation, logistics management. 22 VSAT terminals with Scientific Atlanta equipment. Augmentation of the Earth Station of ONGC CUG network. Integration of the VSAT terminals with the ES Testing of the Scada & Telemetry data flow on the CUG network. Augmentation of the NMS. Project Management for On time delivery and completion TSP Project for ONGC (RADIO) Project scheduling and planning towards the material and resources. Project procurement for on time delivery. Setting up the process for site implementation, logistics management. Site Survey and link budget engineering for the Point to MultiPoint network in Mumbai Link planning for the Spread Spectrum link of 18 Stations. Installation and Commissioning of the NEC DRMASS Point to MultiPoint network. Installation and commissioning 18 Spread Spectrum links. Installation and commissioning of the NEC NMS system for DRMASS. Integration of the Radio network SCADA network with the VSAT network. Andromeda Inc, - ASP for Telecom Italia Mobile – October 1997 – September 1998. – (1 Year contract with Andromeda Inc) Worked as a Project Manager for Andromeda Inc, ASP for Telecom Italia Mobile. . Scope of work was as follows: Project Management for On-time delivery and completion of integration of the Inmarsat and GSM network for covering the Sea-ward area with handover form Inmarsat to GSM network. Site Pre-installation survey and documentation. Integration of the SES station with the GSM switch. Optimization of the BTS of GSM & CDMA towards the Sea shore coverage. Installation of New BTS equipment (Nokia). Site Documentation and Engineering Hutshison Max Telecom Mumbai (Max Touch) for the GSM network August 1995 – October 1997. GSM rollout planning for site infrastructure during project phase. Motorola Incell. Mcell, & Horizon BTS installation , BSC installation. Integration of the Incell, Mcell & Horizon BTS. Installation & commissioning of DMC M-series & Spectrum M/W links. Operations and Maintenance of Motorola BTS + BSC & DMS M/W links. Installation, Testing & Commissioning of Modcell 3.0. Setting up process for the monitoring of the network uptime and availability of the BTS & M/W within the GSM network. Certification of Motorola Level –2 CFE and SYS-1 certifications. Telecom Engineer at Mobil Oil Corp (Shipping Div) U K December 1990 – March 1995. Inmarsat and VSAT network within the CUG of Mobil for the operation and data control of the Oil Manufacturing & Shipping divisions. (MARINET) Network design assistance for the setting up and sizing of the bandwidth required for the network. Material and resource planning for the network. Ascertaining & sizing the data required for the communication network. SES Inmarsat installation and integration it to the CUG of the network. (825 nos) Commissioning of the SES Inmarsat terminal to the MARINET network. Imparting training to the Ship & Rig staff on the use of the Marinet data terminals. Operation and maintenance of the VSAT SES & Inmarsat SES. Documentation and testing. John McRink Shipping & Co – Hongkong – December 1989 till December 1990: Joined as a Ship Radio Telecom Officer, for a 1 Year contract and was sailing with the Oil Tankers owned by the Ruia brother Essar Shipping. During this tenure, operated from the Ship boad Radio communications for the Ship to Ship and Ship to Shore communications. All duites as per the Geneva Act requirements for the Shipping communications requirements. Essar Shipping – March 1988 to December 1989 Joined as a Trainee Ship Radio Telecom Officer, and was sailing with the Oil Tankers owned by the Ruia brother Essar Shipping. During this tenure, operated from the Ship boad Radio communications for the Ship to Ship and Ship to Shore communications. All duites as per the Geneva Act requirements for the Shipping communications requirements. ACADEMIC BACKGROUND Bachelors Degree in Marine Telecom | St Xaviers Technical Institute Mumbai | Issued by WPC - Ministry of Communications. | 4 Year Degree |Passed in June 1988. BUSINESS TRAININGS Leadership and Entrepreneur – Hewitt India. Finance for non Finance - Dr Francis Xavier How Leaders bring Change - IIM Bangalore Industry and Academy Associations: Visiting Faculty at NICMAR Pune for 4th Year Post Graduation students – Topic of Stakeholder Management – During academic years of 2016 to 2018