Satish Ghatwal

Satish Ghatwal Delhi, India -linkedin.com/in/satish-ghatwal- Summary I have been working as a virtual assistant for the last 4 Years. My core services include: Adobe Photoshop, Adobe Illustrator, Customer Service, Appointment Setup over Call, Cold Calling for Real Estate, Website management, WordPress, SEO, Website Creation, Social Media management, Social Media Advertisement, AdSense, Management, AdWords Management, Blog Posting, Review writing and content writing, Website Content Management, E-Commerce, Listing, Management (Amazon, eBay, etc.), Administrative Assistance, CRM Database updates, Remote desktop management, Email Management, HR Assistant, Internet Research, Data management, Document preparation, Data Entry, etc. Experience Graphic Designer MEA Piano Studio Apr 2021 - Present (9 months +) • Creating Images and graphic Designs for T-shirt Printing and Sending them to the Client. • Creating Different and Unique Graphic Design Using Adobe Photoshop, Adobe Illustrator, and Canva. Virtual Assistant Virtual Properties Realty Apr 2021 - Jul 2021 (4 months) • Calling the Leads to Setup the Appointment for any property sale. • Setting up the appointment on the calendar to manage the appointments appropriately, • Creating and managing the leads via using Microsoft Excel. • Following up on the leads which have been selected for the finance of any real estate property. Virtual Assistant Duncan Avery Apparel Jan 2021 - Apr 2021 (4 months) • Creating Images for social media posts with captions and post them to respective social media. • Maintaining and creating the Shopify Website and blogs post by creating images and articles. • Editing and maintaining the application process for the company. • Preparing Excel for various purposes like collecting data for clients and creating a database. • Creating social media posts and scheduling posts on social media 4 different social media like Instagram, Twitter, Facebook page, and Pinterest Virtual Assistant CPR Complete Property Restoration Jul 2019 - Dec 2020 (1 year 6 months) Satish Ghatwal - page 1 • Working on REO or PFC properties in order to make them in conveyance condition. • Submitting the work orders to the client which have been complete by the field crew. • Doing a regular follow-up with the field crew in order to make sure the work orders are being complete before the due date. • Creating Bids for new repairs or any work which is required for the property to bring the property under conveyance condition. • Calling or taking calls from the field crew for any work order-related issues. • Calling and arranging new interviews for the new vendor hiring process of VM • Assigning the new work orders to the field crew in order to get those completed before the due date. Virtual Assistant Virtuous Payments Apr 2018 - Jul 2019 (1 year 4 months) • Maintains information by designing systems; directing the collection, calculation, and entering of data for accounting. • Preparing Excel for various purposes like collecting data for clients and creating databases for existing customers and for partnership sharing the residual reports. • Creating the Images for social media posts and scheduling the social media post for Instagram and Facebook accounts. • Creating and editing Videos for tutorial purposes for the client. • Research and create articles on the merchant services industry for the post on websites and blogs. • Maintaining and posting the company website on word press • Editing and filling forms for the customer to apply for the Merchant account. • Scraping and creating an email lists for potential customers and sending cold emails. • Created E-book cover and visiting card designs. Virtual Assistant Reo Clean INC May 2017 - Jan 2019 (1 year 9 months) • Maintains information by designing systems; directing the collection, calculation, and entering of data. • Preparing Master Excel for work orders we have and newly assign work orders to follow-up with workers on the field and to follow-up with clients. • Planning the route for the workers daily before they start their work on the field. • Giving all-day support to the client for updating information on the database. • Preparing ads for the client for posting Job Ads. • Updates payroll records by reviewing and approving changes in exemptions, insurance coverage, savings deductions, and job titles, and department/ division transfers. • Pays employees by directing the production and issuance of paychecks or electronic transfers to bank accounts. • Prepares reports by compiling summaries of earnings, taxes, deductions, leave, disability, and nontaxable wages. Senior Technician With Dell Convergys May 2015 - May 2016 (1 year 1 month) # Provide Excellent Customer Service in a timely and efficient manner. Satish Ghatwal - page 2 # Provide problem analysis and resolve customer’s issues with the aid of available helpdesk tools (e.g. help files and Knowledge base articles). # Case Logging for each every Case in timely Manner. # Ensure call standards are maintained with respect to greeting, problem identification, proposed solution and conclusion. # Collaborate with team members on knowledge transfer, support policies, procedures and standards. # Been Awarded Twice as Best Technician of the month. # Predicated for Team huddles on regular basis as to how to achieve the given targets in timely manner. # Maintaining Regular Stacks to calculate our performance (Eg: RAR, AHT, Quality, Login Timings, Attendance, etc.) Senior Technician IBM Jul 2012 - Feb 2015 (2 years 8 months) # Provide excellent customer service in a timely and efficient manner. # Also to Provide Floor Support when required. # Provide problem analysis and resolve customer’s issues with the aid of available helpdesk tools (e.g. help files and Knowledge base articles). # Ensure accurate call comments are entered and appropriate information is provided in escalated calls. # Ensure call standards are maintained with respect to greeting, problem identification, proposed solution and conclusion. # Collaborate with team members on knowledge transfer, support policies, procedures and standards. # Also Worked for IMAC(Install Move Add Configure) Resolver group For 8 months for the installation of products and software’s and to move or configure devices. Techinical Associate Wipro Jun 2011 - Jun 2012 (1 year 1 month) I was Working for HP Process. # Answer phones calls/email and faxes. And provide excellent customer service in a timely and efficient manner. # Provide problem analysis and resolve customers issues with the aid of available helpdesk tools (e.g. help files and Knowledge base articles). # Ensure accurate call comments are entered and appropriate information is provided in escalated calls. # Ensure call standards are maintained with respect to greeting, problem identification, proposed solution and conclusion. Education EIILM University EIILM University, B.A 2009 - 2012 Done My Graduation in B.A General by Correspondence. Kendriya Vidyalaya Satish Ghatwal - page 3 HSC, Computer Science 2003 - 2006 I Completed My schooling from there. 10th And 12th in Science from same school. Skills Customer Relationship Management (CRM) • Marketing • Business Strategy • Computer Hardware Troubleshooting • Computer Maintenance • Computer Network Operations • Printer Support • Wireless Networking • Vendor Management • Market Research Satish Ghatwal - page 4