Satender Chauhan

·        Installation, Configuration of Windows7,Windows8,Windows10

·        **Printer Installation, Configuration and Sharing. Installing of Antivirus Server and checked client antivirus status. **

·        **Solve Internet related problem Configuration Basic TCP/IP Setting. **

·        Remote Support as per requirement through Team Viewer, VNC, Net Meeting LogMeIn & Remote Desktop to solve Windows and Software issue.

·        **Installation and Configuration of Outlook, Backup/Restore Working experience. **

·        **Anti-Virus security diagnosing and rectifying any Virus Problems using Anti-Virus tools. **

·        **Installation and Configuration of Local shared Printer and Devices, Network Printers, Scanners etc. **

·        **Troubleshoot problems All Desktop & Laptop and OS Configuring of Driver & Devices. Configuration New user PC & Profile, IP Address and LAN,  **

·        Creating new users in AD

·        Creating new mailbox in exchange

·        Troubleshooting login issues

·        Creating and troubleshooting outlook profiles

·        Addressing root drive issues

·        Managing services requests related desktop issues.

·        Involving third level teams issues by escalating.

·        Involve in creating VPN access and troubleshooting VPN issues

·        Working IP phone related issues

·        Server Patching

·        Web designing throw Wordpess

**· Troubleshooting Servicing and Maintenance of all types of Peripheral Devices. **

·        Handling incoming incidents via the E-mail promptly and effectively.

·        Escalating issues where necessary to senior managers & team leaders.

·        Investigating and implementing ways of reducing calls to the Help Desk.

·        Ensuring that all call details are captured and entered in the logging software.

·        Updating support documentation.

·        Answering & responding to all Email & requests within agreed time scales.

·        Keeping customers updated as to progress.

·        Provide troubleshooting and configuration support for client desktop and networking environment

·        Email Management

·        Customer support associate.

·        Handling incoming E-mail.

·        Handling all customer query related product throw the salesforce tool.

·        Escalating issues where necessary to senior managers & team leaders.

·        Answering & responding to all Email throw emails and calls.

·        Search resume from jobs portals like CareerBuilder, Monster, Indeed, LinkedIn.

·        Coordinate with the candidate and hiring manager.

·        Resume editing, mail, follow up, tracking, etc.

·        Search a candidate according to the client requirements.