Satabdi Adhikary -Quality Engineering Analyst
Infosys Ltd.
Profile Highlights
Satabdi is a Software Test Analyst who has 8 years of experience in Software Testing with extensive knowledge in Functional Testing, API Testing, Regression Testing and good exposure in Automation testing using Selenium. She is well acquainted with leading cross functional teams and communicating with multiple stakeholders. She has in-depth experience of software design processes using Agile methodology and she is a Certified Scrum Master (CSM).
She is a Canadian Permanent Resident card holder.
Educational Qualification:
Bachelor of Technology in ECE from West Bengal University of Technology with 7.99 CGPA
10+2, WBCHSE, West Bengal, with 72%
10th, WBBSE West Bengal, with 88%
PROFESSIONAL EXPERIENCE
Work Experience
Currently working in Infosys as Quality Engineering Analyst since January 2023.
Worked as a Software Tester in Huron Digital Pathology Ltd. From May 2022 to January 2023.
Worked as Easyline Specialist & Customer Support Analyst in TD Canada Trust from Dec 2021 to May 2022
Worked as a Software QA Analyst in HCL Technologies Ltd from February 2015 to June 2019
Competency
Currently playing the role of an onshore Test lead in her Scrum Team and involved in Release Planning, Sprint Planning, Daily Stand-up, Sprint Review, Retrospective along with coordinating offshore team members.
Expert in designing and executing test scenarios having direct interaction with project stakeholders (PO, Design Council, BA etc.) and providing demo to End User whenever necessary.
Experienced in performing Functional testing, API testing, UI Testing, Regression testing & Load testing.
Experienced in building Automaton testing framework and test scripts in Selenium using Python, C++.
Proficiency with API testing using Postman and the REST Assured library.
Strong knowledge in SDLC, STLC with expertise in executing test cases and reporting through Bug Tracking tool like Jira.
Hands on in SQL queries in Oracle using SQL Developer.
Good Planning, Analytical, Problem Solving, Communicative and Interpersonal skills.
with emphasis on Customer satisfaction and Defect Management and management tools.
Computer/Technical Skill:
Agile Tool: JIRA
Test Automation: Selenium WebDriver, Microsoft Visual Studio
Performance Testing: Apache JMeter
UI/Accessibility Testing: WAVE, LambdaTest, Measure Everything
Programming Language: Python, OOPs Concept
Versioning Tool: Git, Bitbucket, SourceTree
API: POSTMAN,Bruno
Database: Oracle, Postgres
Analysis Tool: Splunk, New Relic
COMPANY DETAILS
INFOSYS Canada
Role: Test Analyst
Duration: January 2023 to till date
Location: Mississauga, Canada
Project Details:
Verisk Analytics
Tools:
Agile Tool: JIRA
Test Automation: Selenium WebDriver, Microsoft Visual Studio
Performance Testing: Apache JMeter
UI/Accessibility Testing: WAVE, LambdaTest, Measure Everything
Programming Language: Python, OOPs Concept
Versioning Tool: Git, Bitbucket, SourceTree
API: POSTMAN
Database: Oracle, Postgres SQL
Business Area: Data analytics and Risk assessment
Key Responsibility:
Working as onshore Test lead in Alloy Scrum Team and playing key role in all the scrum ceremonies representing testing team.
Performing end to end test case execution and providing sign-off in Acceptance environment and collaborating with PO in UAT environment testing.
Creating Page Object Model (POM) Automation Framework using Selenium and C++ and writing Automation Test Scripts using Selenium for Web applications.
Performing Regression testing, Functional testing, UI /Accessibility testing, Cross Browser testing using Lambda tool.
Performing Load testing using Apache JMeter.
Familiarity with web QA processes: HTML/CSS/JS behavior, DOM inspection, console errors
Proficient in Figma for visual QA and design matching.
Exceptional attention to detail, organization, and accountability.
Project Details:
Bell Canada
Tools: Postman, SOAP UI, GIT, Confluence, Remote Desktop
Business Area: Telecommunication
Key Responsibility:
Assessing and validating the business logic of the ordering and delivery workflow in order to maintain different ordering channels of Bell Canada.
Involved in creating, validating Test data and Responsible in writing and executing Test scripts using Postman.
Performed System Testing, Integration testing, Regression testing and End to End application testing.
Identify initial test scenarios.
Review and revise test scenarios, based on input from project stakeholders.
Assess product risk and prioritize the test cases accordingly.
Involved in pre UAT validation and Regression testing.
Analyze, validate and assess the change requests.
Responsible for Bug Tracking Process using Solution Manager.
Responsible for providing business cases Walk-through, application demo to Client.
Keep relevant documents up to date including the confluence page and the user manual.
Identify and report any bugs identified within the software.
Follow up on reported issues, ensure defects are fixed.
Identify any potential quality issues per defined process and escalate potential quality issues immediately to management.
Develop and maintain healthy collaborative relationships with other parts of the business and colleagues.
HURON TECHNOLOGIES INC.
Role: Software QA Analyst
Duration: May 2022 to January 2023
Location: Toronto, Canada
Tools: Jira, SQL Lite, SOAP UI, GIT, Confluence, Remote Desktop
Business Area: HealthCare
Key Responsibility:
Performed System Testing, Integration testing, Regression testing and End to End application testing.
Created Automation Test Scripts using Python and Selenium for Web applications.
Created Page Object Model (POM) Automation Framework using Selenium and Python.
Identify initial test scenarios.
Review test scenarios with project stakeholders.
Revise test scenarios, based on input from project stakeholders.
Assess product risk and prioritize the test cases accordingly.
Involved in pre UAT validation and Regression testing.
Responsible for Bug Tracking Process using JIRA.
Responsible for providing business cases Walk-through, application demo to Client.
Work closely with the team to maintain microservices of a medical image search engine.
Keep relevant documents up to date including the confluence page and the user manual.
Identify and report any bugs identified within the software.
Follow up on reported issues, ensure defects are fixed.
Identify any potential quality issues per defined process and escalate potential quality issues immediately to management.
Develop and maintain healthy collaborative relationships with other parts of the business and colleagues.
TD CANADA TRUST
ROLE: Easyline Specialist
Duration: Dec 2021 to May 2022
Location: Toronto, Canada
As a Easyline specialist communicating with customers through phone and email, executing research strategies to improve productivity and customer satisfaction by addressing customer queries and banking needs.
Promptly following up with customer requests to fix their banking related issues as fast as possible.
Check to ensure that appropriate changes were made to resolve customers’ problems.
Refer unresolved grievances to designated departments for further investigation.
Taking part in the surveys, reports, and other techniques to troubleshoot issues, and train new employees if needed.
ARROW WORKFORCE SOLUTIONS
ROLE: Contact Centre Agent
Duration: June 2021 to Oct 2021
Location: Toronto, Canada
Project Details:
Ministry of Government and Consumer Services
Provided customer support as a phone channel agent by processing cases for individual clients to book their vaccines and updating client data in the system workflow using ‘COVAXON’ app.
End to end understanding of the Salesforce application named COVAXON.
Given Technical Support to the users (respective business owners) of the ‘Verify Ontario’ mobile application and guiding them with features of the application.
Assist existing customers via Remote Desktop, Zendesk and email to diagnose and troubleshoot customer issues.
Identify customers’ needs, clarify information, research every issue, and provide solutions and/or alternatives.
Familiarity with CRM systems (Salesforce.com) and practices
Documented all incoming interaction in a comprehensible way.
HCL TECHNOLOGIES
ROLE:QA Analyst
Duration: Feb 2015 to June 2019
Location: Kolkata, India
Project Details:
1. NIC (National Insurance Company Limited)
National Insurance Company Limited (NICL) is a state-owned general insurance company in India.
NICL has a range of coverage policies targeting different sectors like Personal Insurance policies including medical insurance, accident, and property and auto insurance coverage.
The objective of the NIC EASI project is to maintain the software product (EASI) and to make it more suitable for INSURANCE Domain by providing Optimum solution within a minimal time frame. The project is a system integrated project with components like EBAO, Oracle Finance, CRM, MDM Technologies.
Tools: HP ALM 12.5, SQL Developer, SOAP UI, Team Viewer.
Business Area: Insurance
Key Responsibility:
Performed System Testing, Integration testing, Regression testing and End To End application testing.
Involved in pre UAT validation and Regression testing.
Responsible for Bug Tracking Process using HP ALM.
Responsible for providing business cases Walk-through, application demo to Client.
Good exposure in Insurance domain with fair understanding of the workflow regarding policy renewal and claim process.
Responsible for providing inputs to stakeholders based on the models created and process level issues and assist them in Test Case creation, Execution, Validation and prepare high level test plans and facilitate execution.
2.T-Mobile
T-Mobile developed the Wholesale Enterprise Services Platform to enable the partners to Activate, Deactivate, and Maintain Subscribers on the T-Mobile network.
Tools: HP ALM 12.5, SQL Developer, MS Office, ServiceNow, Project Place, SOAP UI.
Business Area: Telecom
Key Responsibility:
Creation and verification of system test cases as per service requests/user stories from client.
Created unit and functional test cases through use of testing tools.
Creation of tests for SOAP API.
Preparation of test cases and Executing STC for as per test cases and raise bugs in HP ALM QC.
Used to prepare daily reports and attend all the meetings and calls.
Taking leadership to ensure the completion of STC, regression testing execution.
Performed automated testing services in collaboration with testing engineers team.
3.Volvo
The overall objective of the application is to improve the operational efficiency of HCL GSS Service Desk for VOLVO Group by leveraging structured and unstructured data analytics to achieve faster resolution of incidents - Engineers will solve problems faster by referring to “intelligent or analytical” KEDB, and identify which incidents are most likely to become high impact. Escalate high impact incidents based on probabilities. Get the right incident in front of the right person faster and minimize SLA breaches or escalations/complaints on closed tickets.
Tools: HP ALM 12.5, SQL Developer, MS Office, ServiceNow, Project Place, Power BI.
Business Area: Travel and Hospitality
Key Responsibility:
As a part of migration QA team involved in designing test execution plan, writing test cases, Sanity testing prior upgrade, Regression testing post upgrade and functional testing.
Test Case creation, Execution, Validation and prepare test plans and facilitate execution
Responsible for application demo and UAT support to Client.
Performed System Testing, Integration testing, Regression testing, End to End application testing whenever required.
Responsible for Bug Tracking Process using HP ALM and providing end user support whenever required.
4. IKEA
IKEA is a retail project where IBM Sterling is used as the primary technology of the application. IBM Sterling optimizes complex distribution networks by enabling central management of inventory, labor and processes across multiple warehouse facilities. HCL aims to upgrade IBM Sterling 9.2 to 9.5 and is responsible for handling Application Maintenance and Support. Planning and Analysis, Requirements Management, Design, Development, Deployment and Testing of Major IT Service Requests (ITSRs) and Major Enhancements.
Tools: Jira, SQL Developer, MS Office, Clear Quest, Project Place.
Business Area: Retail
As a part of migration QA team involved in designing test execution plan, writing test cases, Sanity testing prior upgrade, Regression testing post upgrade and functional testing.
Performed System Testing, Integration testing, Regression testing, End to End application testing whenever required.
Validated Web service using SOAP UI.
Responsible for Bug Tracking Process using HP ALM and providing end user support whenever required.
