Sashan Brooks

SASHAN BROOKS Toronto, ON|-| - |linkedin.com/in/sashan-brooks PROFESSIONAL PROFILE Diligent professional with 5 years of customer service experience seeking an opportunity to perform customer support duties in a dynamic work environment. I am committed to working independently or within a team environment. Succinct verbal and written communicator with effective interpersonal dynamics, interface tactfully with people from diverse economic strata and cultures. APPLICABLE SKILLS • • • • • • • • • • • • • • • 5 years customer service experience Bachelor’s of Science Degree Typing speed is fluent (50WPM) Biotechnology Diploma Possess data entry skills, filling, scanning, proofreading and faxing of documents Ability to work with flexibility in a fast-paced environment Ability to monitor, manage and update website content on social media platforms Ability to conduct market research and identify current market trends Capable of analyzing consumer behaviour and preference Excellent computer skills with the ability to use Microsoft Word, PowerPoint, Excel and Outlook Ability to work collaboratively with other departments Highly motivated and holds a positive attitude Effective verbal and non-verbal communication skills Excellent attention to detail, time management, problem-solving and critical thinking skills Ability to work independently and as a team player positively within a fast-paced environment WORK EXPERIENCE Lab Technician | Sonele Inc • • • • • • • • • October 2021-present Use electro-mechanical products in a manufacturing environment Use of a microscope to carry out various assembly and inspection duties Working with micro dispensers and other equipment for assembly Assembly in a laboratory environment Follow laboratory procedures for various task and inspection duties Sign and co-sign any document used to follow steps for SOPs Unpack and sort materials for assembly Prepare chemical adhesives for metals. Conduct all work in compliance with all laboratory safety and security policies and regulations. 1 Customer Service Representative/ Key Holder | My Top Drawer Limited • • • • • • July 2021 – September 2021 Create personal connections with women to help them find their perfect bra size and style. Monitoring, managing and updating website content such as product listings, inventory updates and customers’ online orders. Greeting customers, providing outstanding customer service, responding to questions to educate and inform customers of specific brands, fabric content, wash and wear etc. Set displays to maximize exposure to new merchandise. Monitor entrances, exits and fitting rooms for signs of theft. Monitor emails received from customers and other store locations using Outlook Administrative Assistant| The Toronto College of Dental Hygiene January 2021 - July 2021 • Greeting and welcoming patients to the practice. • Optimized information gathering and presentations by implementing of a practical filing system. • Maintained building security and COVID-19 protocol by monitoring logbooks and taking the temperature of patients and visitors. • Scheduled and confirmed appointments and meetings for a dental visit. • Oversaw in-person and curbside patient registration and processing. • Inputted data such as file numbers, new or updated information or document information codes into computer systems to support document and information retrieval. • Obtained information from patient scheduling system created in Excel and Microsoft Word • Performed daily checklists throughout facilities, including cleaning floors, wiping down glass entryways and collecting trash. Seasonal Sales Associate | Ardene • • • • • • • June 2020 - November 2020 Greeted customers, provided outstanding customer service, responded to questions and improved engagement with merchandise. Achieved established goals. Increased store sales. Maintained a tidy appearance throughout the sales floor. Superior product knowledge. Directed customers to merchandise within the store. Ability to cross-sell products to increase purchase amounts. Inventory Clerk | Brae’s Cash & Take Wholesale & Retail June 2019-December 2019 • Compiled and kept a record of supplies stocked in the establishment • Improve efficiency by organizing mounds of paperwork into a privileged, detail-oriented filling system. • Answer and receive calls for delivered goods • Compared inventories to office records or compute figures from records/ purchase invoices to obtain current inventory • Verified clerical computations against physical count of stock • Received incoming deliveries Cashier | Brae’s Cash and Take Wholesale & Retail • • • • August 2014 – August 2016 Greeted customers and determined their specific needs Processed customer payments by cash, debit, and credit card Issued receipts, refunds, credits, or change due to customer Established or find prices of goods and tabulated bills using calculators, cash register or price scanner 2 • • • • • • Assisted with floor duties, including cleaning, stocking and shelving Continually developed stock knowledge and promotions throughout the store Maintained professionalism in front of angry and belligerent customers Kept a running tally on the amount of cash in the register, including the beginning of shift and end of shift checks Contacted customer service managers to handle pricing issues and complaints Helped train and advise new staff EDUCATION Diploma in Biotechnology | Humber College January 2020- August 2021 ● Key Courses: Introduction to Microbiology, Chemistry and Biotechnology, Mathematics for Biotechnology, Molecular Biology, Immunology, Cell Physiology, Applied Microbiology, Chemical Techniques I-III, Biotechniques 1-3, Microbiology, Biochemistry, Organic Chemistry and Analytical Chemistry ● Awards: Cumulative GPA of 89%, and consecutive Honor’s List student (all semesters) Bachelor of Science in Forensic Investigation | Keiser University August 2016 – June 2019 ● Key Courses: Biology Laboratory I-III, General Chemistry Laboratory and Advanced Chemistry Laboratory ● Awards: Cumulative GPA of 3.95 and consecutive Dean’s List student (all semesters) REFERENCE To be provided if requested 3