Sasha Grudska

Sasha Grudska s - _- 5 www.sashawithamap.com + Amsterdam, the Netherlands SUMMARY ACHIEVEMENTS Experienced support professional looking for a new challenge. My ideal next step would be a support champion in a start-up environment. I am passionate about helping people and building up processes. R Team builder P Community advocate EXPERIENCE Travelling around Southeast Asia Sasha with a map Built from scratch 2 operational teams at eBuddy and Staples Link between the organisation and users community Jan 2017 - Apr 2017 Backpacking solo around Southeast Asia. EDUCATION Campaign operations manager M.Sc. in International Business/Strategic Marketing Staples Jan 2015 - Dec 2016 Amsterdam  Acted as a support point for 8 European countries for marketing plans execution  Set up, trained and managed the team (3 FTE) to ensure timely and qualitative delivery  Provided training on the new tools for 200+ colleagues (new planning tool and processes) Campaign planning and optimisation manager Staples May 2014 - Dec 2014 Amsterdam Maastricht University School of Business and Economics Sep 2009 - Aug 2010  Huygens Scholarship Program Award M.Sc. in International Economics  Developed a set of 30+ marketing assets for Europe Faculty of Economics, Kharkiv State University  Developed guidelines and processes to implement the assets Sep 2005 - June 2010 Associate marketing manager Staples Jan 2014 - May 2014 Amsterdam Staples is a multinational office-supplies corporation. I worked at the EU headquarters.  Acted as a support point for local business in the execution of their marketing campaigns (web and email)  Ensured timely and qualitative delivery of 30+ campaigns on a monthly  Graduated with Cum Laude LANGUAGES Russian/ Ukrainian English Proficient French/ Dutch Advanced basis  Educated internal partners on new email and web marketing processes, systems and best practices Support and community manager eBuddy Mar 2011 - Dec 2013 TECHNOLOGIES Jira Zendesk Amsterdam eBuddy was a startup offering instant messaging services (eBuddy and XMS). The company was acquired by Booking.com in December 2013. PASSIONS  Built the support team to help 30 monthly active users (25 000  Travelling emails/month)  Built knowledge database and support infrastructure on Zendesk  Provided community insights to the product team  Built and managed beta community Business development marketing intern RoadSoft International Native Sep 2010 - Feb 2011 Amsterdam I have been to more than 55 countries  Yoga, pilates and running I took part in 10km run in Paris and 8km run in Amsterdam  Google Local Guide in Amsterdam RoadSoft is a company offering solutions for downloading, storing and analysing digital tachograph data.  Tennis  Account management of 20+ partners in Russia and Ukraine My dream is to collect my personal Grand Slam  Website content update # Attending live concerts