Sasha Bound

Sasha bound Experienced Salesforce professional with a robust background as a Salesforce Support Engineer and Implementation Consultant. Proven expertise in troubleshooting complex issues, configuring new features, and ensuring seamless Salesforce functionality. Adept at working directly with customers to gather requirements, customize Salesforce environments, and lead projects to successful completion. Demonstrated ability to bridge technical solutions with business needs, deliver enhanced user experiences and driving operational efficiency. Strong problem-solving skills and a commitment to providing exceptional support and consultancy services. Experience implementation consultant/saas senior support specialist Core10/Accrue | Nashville, TN november 2022 – october 2025 • Led implementation projects and configured customers’ Accrue environments on the Salesforce platform to meet their unique needs. • Scheduled and conducted requirement-gathering calls, weekly check-ins, and demo walkthroughs. • Utilized Jira to track requirements, organize work, and assign tasks as tickets. • Configured Salesforce orgs using declarative automation tools such as Flow Builder and Approval Processes. • Troubleshot configuration issues to ensure smooth system functionality. • Created and maintained detailed documentation, including how-to guides and usage articles. Associate Support Engineer nCino Inc | Wilmington, NC January 2021 – November 2022 • Maintained primary technical ownership of service support tickets, collaborating effectively with available technical resources. • Identified root causes of malfunctions using specific diagnostic procedures. • Authored knowledge articles to document detailed steps for issue resolution. • Worked across five feature teams: Salesforce, Commercial, Relationship, Platform, and Credit. • Tested software by configuring features and documenting bugs through Product Development Issues ahead of scheduled releases. Mailroom Coordinator CAMS | Wilmington, NC august 2018 – august 2020 • Processed mail requests in Microsoft Access, following instructions to print, insert, and apply postage using inserter and postage machines. • Printed and mailed checks in accordance with established procedures. • Utilized the Vantaca software program to reset passwords, print welcome letters, and upload documents for homeowners' associations. • Retrieved and updated homeowner information, entered notes, and created returned mail action items. Education Bachelor of Science in Computer information systems North Carolina Wesleyan College | GPA 3.2 december 2017 • Relevant coursework: Web Authoring & Publishing, Data Communication & Networking, System Analysis & Design, Programming Structures, Business Communication and Principles of Management, Computer Forensics, Web Programming, Object Oriented Programming, and Topics in Computer Information Systems. certifications • Salesforce Certified Associate, Salesforce, 2024 • Salesforce Certified Administrator, Salesforce, 2021 • Salesforce Certified Platform App Builder, Salesforce, 2022 • Salesforce Certified Advanced Administrator, Salesforce, 2022 • Salesforce Certified Experience Cloud Consultant, Salesforce, 2024 • Salesforce Certified AI Associate, Salesforce, 2024 • Salesforce Certified Agentforce Specialist, Salesforce, 2024 • AT*SQA Test Approaches Micro-Credential, AT*SQA, 2025 • AT*SQA Test Techniques Micro-Credential, AT*SQA, 2025 • AT*SQA Test Automation Overview Micro-Credential, AT*SQA, 2025 Skills • User support • Malfunction tracing • System configuration • Manual Testing • System optimization • Jira • nCino Administration • UAT Testing • Written and Verbal Communication • Agile Methodology • Acceptance Criteria Validation • Business Process Automation • Software testing • Technical documentation • Data Import/Export • Attention to detail • Salesforce Administration • Salesforce Implementation • Salesforce Consulting • SOQL queries • Training • Mentoring • Software as a Service (SaaS) • Configuration Management