Sarvesh Diyendranath Seetul

Mr. SEETUL Diyendranath - Curriculum Vitae Full Name: Diyendranath Seetul Address: Goordyal Lane, Marie Jeannie, Rose Belle, Mauritius Contacts: Mobile Phone: - : Email:- Career Objectives: As a customer service representative and reservation agent with a background of 8+ years, I am looking to work for a reputable company and use my skills and international experience to help the company to achieve sustainable growth while being ethically, socially and environmentally responsible. Driving License: YES Education: • 2021 - ACCA Level 1 - London College of Accountancy - Partly Completed • 2019 - Foundation Course - Open University of Mauritius - Pass • 2017 - HSC - Sookdeo Bissoondoyal State College - Pass • 2014 - SC - Sookdeo Bissoondoyal State College - Pass Languages spoken English: Very Fluent French: Fluent Mauritian Creole: Very Fluent Hindi: Average Work Experience Customer Service Agent – Resolvable (Remote) Feb 2025 – August 2025 - Provide customer service solutions for international clients via live chat calls, and email. - Resolve technical and general inquiries, track complaints, and follow-up cases to closure. - Collaborate with cross-functional remote teams to ensure smooth issue resolution. - Data Entry - Check on customers' orders, refunds and accounts and assist accordingly. KIRBY Mauritius - Sales Coordinator (December 2024 to Jan 2025) - Assist the sales team with day-to-day administrative tasks. - Prepare and follow up on quotations, proposals, and client communications. - Schedule appointments and coordinate sales meetings or demonstrations. - Maintain customer and prospect databases (CRM systems). - Process sales orders accurately and coordinate delivery schedules. - Prepare and manage sales documentation such as invoices, delivery notes, and contracts. - Liaise with logistics and warehouse teams to ensure timely product delivery. - Track sales performance and prepare regular reports for management. - Monitor targets, KPIs, and assist in analyzing market trends. - Help in compiling data for forecasting and planning. - Act as a bridge between sales, marketing, and customer service departments. - Provide administrative support for sales events, promotional campaigns, and product launches. - Participate in team meetings and contribute to strategy development. - Follow up on installations or service appointments for Kirby products (often vacuum systems). - Coordinate with the technical or service teams to ensure customer satisfaction. - Handle customer feedback, complaints, and warranty issues when necessary. Driver - Vishal Contractor - For Mautourco (Oct 2024 to Dec 2024) • Driving tourists to and back from their respective hotels • ensuring safe and pleasant journeys for tourists • explaining to tourists about Mauritius' history • welcoming tourists at the airport • taking taking care of their respective luggages when traveling • cleaning and maintaining company car • refueling and servicing of company car • ensure car is in clean and good state for tourists Medscheme - Data Entry & Claims Administrator (June 2024 to September 2024) • Checking, typing and correction of claims and invoices for Ireland Hospitals • Verification of claims if everything tallies • Taking, processing, correcting, and sending corrected claims back to the concerned party. China Jiangsu International Economic & Technical Cooperation Group Limited – HR Officer, Administrative Assistant and Driver (January 2024 to March 2024) • To assist HR Manager in daily routine work. Collection & Submission of docs, cheques and cash, and proper dispatch of docs. • Payment to bank, expats and ministry when needed. • Collection of payment in form of cash or cheques. • Dealing with Work and Resident Permits for expats. • To send in/out materials and invoices on/from sites when required. • To deal with all expats medicals. • To handle all company's transports. • Should comply to variation of works/work region. • Assist and follow all works involved in all relevant sites. • Drive HR Manager / General Manager / Director / Accountant / Secretary / Chief Engineer / Financial Manager / Expats to relative places whenever needed. • Handle Court Hearings. • Data Entry SRG Rank Interactive Limited – Customer Champion (March 2023 to December 2023) Resolve customer enquiries by telephone, email or chat with a positive and service- oriented attitude • Ensure responses are delivered to customers within agreed timescales • Evaluate the nature of customers’ enquiry accurately and determine the appropriate action to be taken • Analyse and interpret information given by the customer precisely • Build sustainable relationships of trust through open and positive interactions with customers • Ensure customer enquiries are clearly communicated to relevant Departments / third parties as per set procedure • Follow through on customer cases • Interact with inter-departments in a positive and service-oriented manner • Apply systematic and logical thinking to solve complex issues • Respect the confidential or sensitive nature of customer enquiries • Be up to date with internal procedures, products, and current promotions • Ensure to have intuitive understanding of systems tools • Carry out administrative work • Dara Entry Atalian InterActive Limited - TeleAgent (September 2019 to March 2023) • Express ideas and information clearly and successfully so that others are able to readily understand what's being said, and also understand and clarify if necessary, the communications of others. • Demonstrate good listening skills, identifying and responding to customer needs. • Present a positive and professional image of the company. • Ask appropriate questions and check understandings. • Communicate clearly and articulately. • Pitch communication at an appropriate level. • Establish quick and easy rapport with customers. Identify and respond to customers' needs both internal and external, delivering a high-quality professional service, striving to meet and exceed customer expectations. • Meet and Strive to exceed defined customer service standards. • Follow and demonstrate continued commitment to customer service strategies, policies and initiatives. • Able to appreciate customers' point of view. • Influence others to take part in a transaction which results into benefits for the business, and a perceived benefit to the individual. • Explain products and services clearly to customers, painting a picture of the features and benefits. • Identify and understand customers' requirements and which product/service will best satisfy the requirements. • Work productively and cooperatively within a team and with other teams, sharing information, working towards a common goal. • Show understanding and sensitivity in dealing with the needs and requirements of the other team member. • Label calls accordingly. • Keep up to date, apply changes and validate the compliance needs of the campaign as and when needed. Engen Gas Station – Rose Belle – Administrative Assistant & Gas Attendant (February 2019 to September 2019) • To assist in all works concerning the Gas station such as: balancing accounts for the station, and the gas attendants, regular follow ups with no. of products bought and sold, tallying government sales and preparing documents for request of payment. • Assisting interviews for related vacancies. • Opening and/or closing of the Gas station. • Taking necessary decisions when/if needed. • Help customers with all queries. • Preparing money for deposits. • Serving unleaded or diesel fuels tk to customers. • Help in car wash. Synaegis Co-Operative Limited – Customer Onboarding Representative (May 2018 to December 2018) • Resolve customers queries and issues. • Finding new customers on telephone calls. • Able to influence customers to join our website for trading, with the benefits he/she might be eligible for. • Creating online accounts for customers. • Explain to customers about the platform and how to be able to participate accordingly. • Ensure customer satisfaction. • Able to multitask when required. • Follow Up of Accounts and balance on the accounts. • Promoting successfully valid promotions for eligible customers accordingly. Supercash Limited – Helper & Cashier Helper (November 2016 to February 2017) • Organizing products on shelves. • Cleaning and tidying shelves full of products. • Follow ups done with products – quantity sold, quantity put on shelves, expiry dates, etc… • Occupying all frozen products. • Counting for end of year reports. • Data Entry Cashier (November 2017 to May 2018) • Ensure correct sales of products in terms of quantity. • Process sales of products. • Counting and follow ups of certain products every morning. • Balancing, opening and closing everyday balance. • Dealing with money and direct contact to customers. • Data Entry Other Jobs and Responsibilities handed to me during my time as a Cashier (Nov 2017 to May 2018) • Head Cashier: 1. Controls and ensures correct processes of payments by cashiers during payments. 2. Balancing, Opening and Closing of each cashier's balance. 3. Check if proper banking steps are followed correctly. 4. Trained 2 cashiers. • Store Keeper: 1. Process and returns of commands of products. 2. Checks if products are correctly distributed to us. 3. Ensure good product quality. • Forklift Driver 1. Delivery and taking pallets of products. 2. Installation of excess products in store houses. 3. Ensure the forklift is working properly. • Driver 1. Collection of payments. 2. Taking staff to and from work place. 3. Delivery of goods. 4. Ensure the vehicle is properly functioning. Professional Level: • Ability to work under pressure and on a roster basis. • Excellent ability to communicate with people at all levels of the corporate hierarchy. • Very flexible and comfortable in different functions (marketing, production and sourcing). • Analytical, rational and systematic with focus on achieving results and goals. • Very good written and oral communication skills in English and French • Comfortable to deal with inbound and outbound enquiries • Good Telephone étiquettes • Very good Listening and Problem-Solving Skills • Organization Skills • Ability to retain information effectively • Ability to adopt a rational approach to customer cases • Reporting Skills • Be service oriented • Ability to maintain workflow on multiple ongoing tasks with attention to detail and ability • Experience in Customer Service, Sales and hospitality • Good mastery of Microsoft office tools • Knowledge of products offered by the business. My Values: Team Spirit, Integrity, Respect, Quality Service, Strive for excellence, Punctual and dynamic, Enthusiastic, Leader,