Sarthak Singh

I’m a detail-oriented and reliable Customer Support Professional with a strong background in managing client communication, handling escalations, and delivering excellent customer experiences in the insurance and service industry. Over the past few years, I’ve worked with both corporate and retail customers, resolving complex issues with empathy, clarity, and speed. My goal in every interaction is simple — to make the customer feel heard, supported, and satisfied.

Currently, I’m working in the claims and grievance team of a leading insurance company (BAGIC), where I’ve developed hands-on expertise in handling policy queries, documentation, and customer escalations through email, chat, and voice channels. This experience has taught me the importance of active listening, accurate data handling, and maintaining a professional yet human approach in every communication.