Sarthak Sharma

SARTHAK SHARMA--Delhi, India OBJECTIVE ____________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________ I am Interested to work as an office administration related job (Administrator/Associate/Assistant) to utilize my organizing and written as well as verbal communication skills. Excellent communicator with Strong PC skills and Bachelor’s degree in IT. Looking to obtain the position of an Office Administrator to apply expansive knowledge of supervising tasks to meet the day-to-day objectives of the office.Highly organized and flexible administrator, proficient in MS office and SAP. EDUCATION ____________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________ M.Sc (NT&M) Amity Institute of Information Technology • Uttar Pradesh 8.42 CGPA B.Sc ( IT) Amity Institute of Information Technology • Uttar Pradesh, India Jul 2017 - May 2019 Jul 2014 - Jun 2017 7.97 CGPA XII Hermann Gmeiner School • Faridabad, India 81% X Hermann Gmeiner School • Faridabad Mar 2013 - Apr 2014 Apr 2011 - Mar 2012 SKILLS ____________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________ • • • • • • • • • • • • Proficient in computer technology Strong excellent verbal as well as written communication. Understanding of organizational skills Able to plan strategic planning skills Have good time management skills Quickly adapt changes Able to forecast needs Able to do an appointment as well as email management Proficient in data entry and order sets Able to organize various events Able to deliver excellent customer service Proficient in Microsoft office, excel, outlook and PowerPoint WORK EXPERIENCE Office Administrator AMBE ENTERPRISES • Faridabad, India Sep 2020 - Present List of Duties: • Respond to telephone, in person or electronic enquiries or forward to appropriate person. • Provide general information to staff, clients and the public regarding company or program rules, regulations and procedures. • Maintain and prepare reports from manual or electronic files, inventories, mailing lists and databases. • Process incoming and outgoing mail, manually or electronically. • May organize the flow of work for other office support workers. • Create and update records ensuring accuracy and validity of information. • Resolve office-related malfunctions and respond to requests or issues. • Creating, maintaining, and entering information into databases. • Performing general office clerk duties and errands. Associate Analyst Paytm Payments Bank • Uttar Pradesh, India • • • • • • • • Jun 2019 - Nov 2019 Confer with clients to identify and document requirements, assess physical and technical security risks to data, software and hardware Performed early detection, prevention and minimization of losses through review of suspect transactions as generated by transaction monitoring systems. Acted and served as a liaison between customers, private banks and business partners. Reviewed transactions for credit card and wallet fraud, conducted research, and made decision to pass or fail transaction. Worked on Salesforce, Office 365 Outlook to work on the fraud detection query. Proactively monitored and reviewed electronic account and transaction data for suspicious activity and possible fraud. Worked on lien and recovery for the fraud amount with Finacle Analytics . Identify risk and prevent loss from fraud reports, referrals from fraud email box, and return items (multiple sources/platforms). CERTIFICATIONS ____________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________ • Diploma in Office Administration from Indian Institute of Skill Development:IISD • Field Technician Computing and Peripherals ( QP NO : ELE/Q4601 ) awarded by Government of India. • Excel certificate by GCFLearnFree.org • Powerpoint certificate by GCFLearnFree.org • MS-Word certification by GCFLearnFree.org • Domestic Data Entry Operatorawarded by • Online typing certificate with 95% accuracy. LANGUAGES ____________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________ • • • • • English Hindi Punjabi German French Advance Proficiency Advance Proficiency Speak and Understand Limited Working Proficiency Limited Working Proficiency TRAVEL HISTORY ____________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________ I have CANADA AND USA visitor visa for 10 years validity. I have been there also to meet my Sisters one is a Canadian PR, one is a USA Citizen.