SARMAE ANDRES NAPAT-A
723-B Panta San Vicente, Baguio City Philippines
Email Add:-Skype live:.cid.6e321890acb8cec
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Objective: To be a part of a respective and highly competitive company where I can share my
skills and abilities.
About Me:
● Fast learner- the peak of being in a BPO industry is I was able to master how to be a fast
learner in a fast-paced industry, to be able to have a quick grasp of information and be
able to multitask.
● Team player- For the past 6 years, I have always been working with a team and being
able to play my role as a member and being able to fill my teammates' shortages vice
versa. I learn to respect differences, appreciate efforts and build strengths together
achieving team goals.
● Adaptable- I am adaptable to changes, being able to blend in a new environment,
workplace, or new team. I am friendly and don't have any hard time building up confidence
to mix well with new people or places.
● Hardworking- I have been working very hard ever since I started working at 19 years of
age, I am already independently working on my own doing different jobs until I found my
stepping stones on being a customer and technical representative for the past years. It
taught me how to be dedicated, loyal, and took me to another level of being a reliable
person.
● Value work ethics and policies- I always value policy and work commandments because
this serves as my guide and protection. I believe policies and values at work are always
mandated for a reason. Respecting my company is already the same as loving my job. It's
for the benefits of every employee, following policies are something which I consider as
my responsibility as being a part of the company.
Educational Background:
Hotel and Restaurant Services
Vocational
Baguio School of Business and Technology
S.Y- (Undergraduate)
Experiences:
Ebay
August 2020- October 2021
Account: EBAY UKBUY
Role: Customer Service Representative
- I do handle providing customer service to our Ebay members which is our sellers
and buyers. I help buyers with their purchased items like opening a claim for returns or
items not received. I handle as well general assistance for our sellers wherein I assist
them mostly on how to navigate Ebay’s selling platform page.
Support - I am being assigned to assist new hires with their questions and how to deliver
correct resolution to our members)
Isource4U
January 2020- July 2020
Position: General VA
Role: Lead Generation
- I do handle marketing and lead generation task wherein I am the one who is
helping my client Tuffy agency and Orange Window cleaning for prospecting.
I am assigned to search and generate hundreds of leads and filtering the best ones
from Yelp each day. I am experienced with Yelp business, d7leadfinder, Klean Leads,
quicklines and google sheets.
·
Sutherland
August 2017- November 2019
Account: Hughesnet
Role: Technical/ Customer Support Rep
- I am with the Voip, Internet and billing department wherein we cater
troubleshooting, arranging technicians and billing explanations to customers.
Support - I am being assigned as well to assist newbies and doing floor walks.
·
Sitel
Sept 2014- April 2017
Account: LG Electronics
Role: Technical Support Rep
- My main task as a technical support is to provide basic troubleshooting for all LG’s
products on electronics such as OLED/ LCD smart Tv’s, sound bars, home theaters and
arranging technicians visit)
Support - I am being assigned as well to assist newbies and doing floor walks.
