Sarita Sinha

SARITA SINHA (SALUJA) Permanent Address: Dst.Dhanbad, State-Jharkhand, Pin No. 828202 India Present Address: Same as above E Mail:-Passport: Yes Total Experience: More than 9yrs Mobile no: - Call and WhatsApp OBJECTIVE I expect to associate myself with a professionally driven, well-respected organization by pursuing a challenging, responsible, dynamic, and rewarding career and applying my academic, knowledge, expertise, skills, and enthusiasm; which will assist my career development and contribute effectively to the progress of the organization and the society as well. Been to the USA on OJT (On Job Training) to St. Louis for 2 months. Have a USA visa for another 6+ years Pursuing CPA Professional / Technical Skills/Software Used • • • Sap, Bassware, Oracle, Nice, Amadeus, CRM tools, ATS and HRIS. Recruitment and Hiring, Accounts payable, Customer Service, and Ticketing & Reservation. Microsoft Office- Word, PowerPoint, and Excel ewandzdigital India Pvt. Ltd, Noida WFH India Manager - Talent Acquisition and Development 03/2022 – 06/2023 • Screening the best candidates with the help of social media job boards etc. for IT and Non-IT Sr. positions. Managing a team of 6 -10 employees. Taking care of end-end Hiring, Selection, and Recruitment activities. Appraisals. Party organizing and Rewards and Recognitions. • Lining up candidates for the interview, screening resumes, Taking the first round of the interview, Co-ordinating with the higher management for the further rounds, Salary Negotiation, sharing offers, etc. • Taking care of the joining and Exit formalities. Employee grievances, Onboarding, Learning & Development activities, Performance Management, Succession Planning, Compensation & Benefits. Taking care of HRIS and data and analysis. • • • Making and sharing offer letters and Salary details. The signing of all the documents. • Preparing Dashboards on a daily basis. Taking care of monthly leadership review and creating the hiring pitch at the end of Taking care of Hr operations and payroll activities and Fun activities. Taking care of new hire entries, checking references, payroll forms, employee queries, employment letter processing, and updating employees' basic details. each month. Preparing the daily hiring tracker. Virtual Employee India Pvt. Ltd, Noida WFH India Client Support Role/Project Manager 08/2021 - 03/2022 • Screening the best candidates with the help of social media job boards etc. for IT and Non-IT Sr. positions. Managing a team of 6 -10 employees. Taking care of end-end Hiring, Selection, and Recruitment activities. Appraisals. Party organizing and Rewards and Recognitions. • Lining up candidates for the interview, screening resumes, Taking the first round of the interview, Co-ordinating with the higher management for the further rounds, Salary Negotiation, sharing offers, etc. • Taking care of the joining and Exit formalities. Employee grievances, Onboarding, Learning & Development activities, Performance Management, Succession Planning, Compensation & Benefits. Taking care of HRIS and data and analysis. • • • Making and sharing offer letters and Salary details. The signing of all the documents. Taking care of Fun activities. Performing all the Hr administration activities. Preparing Dashboards on daily basis. Taking care of monthly leadership review and creating the hiring pitch at the end of each month. Preparing the daily hiring tracker. Quampetence Business Solutions, Haryana Gurgaon India Senior HR Executive – Client Newzeland – Mann Travels and Club Factory 09/2019 - 07/2020 • Screening the best candidates with the help of social media job boards etc. for IT and Non-IT all sr. positions. Managing a team of 6 -10 employees. Taking care of end-end Hiring, Selection, and Recruitment activities. Appraisals. Party organizing and Rewards and Recognitions. • Lining up candidates for the interview, screening resumes, Taking the first round of the interview, Co-ordinating with the higher management for the further rounds, Salary Negotiation, sharing offers, and also performing the HR administration activities. etc. • Taking care of the joining and Exit formalities. Employee grievances, Onboarding, Learning & Development activities, Performance Management, Succession Planning, Compensation & Benefits. Taking care of HRIS and data and analysis. • • • Making and sharing offer letters and Salary details. The signing of all the documents. Taking care of Fun activities. Preparing Dashboards on a daily basis. Taking care of monthly leadership review and creating the hiring pitch at the end of each month. Preparing the daily hiring tracker. Worked as a freelance HR Recruiter for 2.8 years with ewandzdigital. 02 02 /2017 – 09/2019 Manpower Global Services Cyberjaya Malaysia, Senior Customer Service Representative – Korean Airlines (Clients Across the Globe) • • • • • • • 11/2013 - 10/2015 Creating new reservations for children, Infants, and adults. Cancelling the existing reservation Processing refunds Reissuing of existing Ticket Resolving customer queries like flight and baggage information. Providing special needs like Basinet, wheelchair, special meals, child seat, seating assignments etc. Helping passengers with the basic flight information. Serco Global Services Pvt. Ltd, Delhi, New Delhi, India Senior Executive (Australian Client) • • • • • Job responsibilities and duties are same as Genpact. Auditing of the Expense claims and the credit card statements. Processing of the invoices. Managing & resolving customer’s disputes & queries in a timely manner. Expenses Processing (includes distribution/ Keying of Expense invoices/ Follow up for missing invoices & receipts). Genpact India Pvt. Ltd Kolkata, West Bengal, India Process Developer (USA, UK, IRE, Netherlands Client) • • • • • • • • • • • • 06/2012 - 12/2013 11/2008 - 01/2012 Set-up and implemented the Times & Expenses and Bank Reconciliation along with the Check Clearing process as per the company standard, prepared SOPs as an individual contributor and trained other team members on the subject matter. Expenses Processing (includes distribution/ Keying of Expense invoices/ Follow up for missing invoices & receipts). Auditing of the Expense claims and the credit card statements. Audit of Expense invoices received to find out discrepancies or anything out of company’s policy. Updating of the Foreign Exchange Lists, Staff ID Lists, updating of the Data loader file, Reminders for the credit card statements, Bank Recs (Prework month-end activity) Check clearing and other Months End Reporting Stuff. Responsible for any kind of escalations for process-related issues/ deliverables within TAT. Processing of the invoices. Quality Check of the invoices (Auditing the invoices and releasing the invoice for payment. Maintenance of monthly Dashboard Cross Trained for Accounts Payable Expense Process. Managing & resolving customer disputes & queries in a timely manner. Resolves Floor escalations/ Critical issues. CORE COMPETENCIES • • • Outstanding customer service skills and ability to handle situations tactfully Outstanding skills in relationship building Extremely motivated and flexible team contributor. Flexible regarding work schedule – overtime, nights, and weekends. Ability to take initiative and contribute in quality and standards Excellent planning, organizational, and coordination skills TRAINING • Customer Service Certification. • Handle Irate customers. • Team Handling Skill EDUCATION HIGHER SECONDARY – Loyola School - ICSE Board – Dhanbad – Jharkhand – India (Commerce) 1991 -2002 SENIOR SECONDARY - Loyola School - ISE Board – Dhanbad – Jharkhand – India (Commerce) - THREE-YEAR Bachelor Degree – Asanasol Girls College – Burdwan University – West Bengal – India - Master’s In Business Administration In Human Resources. - SKILLS • Ensured customer satisfaction by making suggestions and handling product complaints. • Approx. 5 years of customer service experience. • Computer: MS Word/ PowerPoint and Excel. • Displayed superior customer service by consistently remaining calmand unflustered while diplomatically resolving issues. • Good decision-making and problem-solving skills HONORS AND AWARDS • Client appreciation and customer appreciation rewards. • Best Master Coach Award