Sarifah Fadel O. Basman

SARI FAHFADELONGKAYBASMAN ADDRESS: Ar t v i l l e, SanI si dr oTal i sayCi t y , Cebu MOBI LENUMBER: - EMAI LADD: pi abasman@y ahoo. com. ph OBJECTI VE: Iam seeki ngcont r actconsul t i ngwor kwher eIcanut i l i zemypr of essi onal ski l l swhi l e dr i v i ngov er al l successandpr of i t abi l i t y . SKI LLS:       St r ongv er bal communi cat i ons Goodpr obl em sol v i ngski l l s Goodi nt er per sonal ski l l s Hi ghv ol umewor kl oadski l l s Comput erl i t er acy( Wi ndowsEnv i r onment ) Abl et omul t i t ask WORK EXPERI ENCES: Cust omerSer v i ceRepr esent at i v e Febr uar y16, 2008t oOct ober16, 2020 EPERFORMAXCONTACTCENTERSCORPORATI ON ScapeBui l di ng, Macapagal Av enue PasayCi t y , Phi l i ppi nes JobDescr i pt i on:  Meet i nghi ghv ol umeKPIper f or mancest andar d( cust omersat i sf act i on, r esol v er at e, handl et i me)  Meet i ngr equi r edst andar dsofser v i cev i aemai l andphone  Handl ei nqui r i es, compl ai nt s, bi l l i ngconcer nsandser v i cer equest s  Updat ecust omer saccountandmai nt ai nconf i dent i al i t yoft hei raccount s. Cust omerSer v i ceRepr esent at i v e August2007t oOct ober2007 SYKES MCI , Cust omerSer v i ceCent er Bur gundyBl dg, Makat i Ci t y , Phi l i ppi nes JobDescr i pt i on:  Upsel l i ng  Handl ei nqui r i esandbi l l i ngconcer ns  Meet i nghi ghv ol umeKPIper f or mancest andar d( cust omersat i sf act i on, r esol v er at e, handl et i me) Consul t ant CAREERSONUSASSI STANCESERVI CES Januar y2005August2007 JobDescr i pt i on:  Handl edi nboundandout boundcal l s( Londonst udentVi saappl i cat i on)  Handl edi ni t i al i nt er v i ewf orappl i cant spr i ort oagencyendor sement s  Assi st edonappl i cant s’ endor sementt ol ocal agenci es EDUCATI ONALATTAI NMENT Mi ndanaoSt at eUni v er si t y Mar awi Ci t y , Phi l i ppi nes Fr om 1996t o2000 Bachel orofSci encei nBusi nessAdmi ni st r at i onMaj ori nManagement CHARACTERREFERENCES Ma.Jocel y nJose - Pdevcoach Eper f or max, PasayCi t y I v ydel aCr uz - Team Leader Eper f or max, PasayCi t y Kat eSt a.Agueda - PdevManager Eper f or max, PasayCi t y Iher ebycer t i f yt hatt heabovei nf or mat i ongi veni st r ueandcor r ectt ot hebestofmyknowl edge andbel i ef . Sar i f ahFadelOngkayBasman