Sarian May Launio

An experienced BPO professional specializing in Customer Service Quality Management. Quality Leader that supported Global Accounts within the Technology, Advertising, Customer Service and Sales portfolio. Leads a team consisting of account specific Supervisors, and Analysts who are focus on achieving contract mandated quality monitoring and coaching, scoring accuracy, reporting and analysis, and performance improvement. Work in partnership with internal and external stakeholder towards delivering a high-performance number. Provide deep understanding on any possible risk and compliance on existing process and help the organization on redesign and improvement using Quality Insights.

An effective team player with previous notable performances in delivering profitable results to ensure goals are being achieved in the most efficient way. With an objective to work in a globally competitive company, to impart best practices in keeping an excellent work, and to demonstrate a good work ethic by having a character, passion and heart aligned to the company’s core values and vision.