Sarca Alexandra

ALEXANDRA SARCA Email:-| Phone: - | Location: Florești, Romania Languages: English (C2), Spanish (C2), Portuguese (Beginner), French (Basic), Romanian (Native) PROFESSIONAL SUMMARY Customer-focused operations and administration specialist with extensive experience in travel, real estate, manufacturing, and finance. Proven track record in contract management, order processing, collections, and client relations, with strong problem-solving skills and the ability to resolve urgent situations under pressure. Multilingual communicator, adaptable, and highly organized, with a passion for delivering accurate, timely, and high-quality results. PROFESSIONAL EXPERIENCE • Operations Consultant – Total Stay Group / Jac Travel • Managed reservations, contract updates, and partner communication for a global travel platform. • Resolved urgent issues such as overbookings and service complaints, ensuring minimal revenue loss and maximum client satisfaction. • Negotiated rates and secured best accommodation options for clients through multiple booking platforms. • Real Estate Market Analyst – Yardi (Matrix) • Researched and verified property data to ensure database accuracy. • Maintained high attention to detail and confirmed property details directly with stakeholders. • Provided clear, documented findings to support market analysis and reporting. • Order Administrator – Emerson Automation Solutions • Processed and confirmed client orders, ensuring timely and accurate delivery from production to customer. • Coordinated between sales teams, customers, and factories to resolve delays or quantity discrepancies. • Ensured compliance checks for each order and maintained up-to-date ERP records. • Order-to-Cash Senior Process Associate – Collections Analyst (Spanish) – Genpact • Managed accounts receivable portfolios, collected overdue payments, and resolved billing disputes. • Prepared invoices, reconciled accounts, and ensured timely cash application. • Created and maintained Standard Operating Procedures to improve process efficiency. • Provided reports for internal and external audits, ensuring compliance with company policies. EDUCATION & TRAINING University of Communication – Journalism – Degree pending Radio School Course – Internship at Vehmed Television School (EU-funded) KEY SKILLS Technical & Tools: Microsoft Office, ERP Systems (Oracle, OCM, Maconomy), CRM, Fresh Desk, Juniper Booking Engine, Citrix, Travel Studio, Google Maps Research, DataTree, Tera Server. Languages: English (C2), Spanish (C2), Portuguese (Beginner), French (Basic), Romanian (Native). Core Competencies: Contract management, client relations, negotiations, problem-solving, data accuracy, process improvement, order management, debt collection, team collaboration, public speaking. ADDITIONAL INFORMATION Passionate, perseverant, and disciplined — shaped by sports training and early preparation for a military career. Strong believer in continuous improvement, teamwork, and achieving goals through dedication. Enjoys writing, creativity, and communication, with a background in literature and journalism.