Saratu Abubakar Shebe

SARATU ABUBAKAR SHEBE - |-| Abuja, Nigeria | https://www.linkedin.com/in/saratu-abubakar- SUMMARY Highly organized and results-driven professional with diverse experience in revenue collection, customer relations, and administrative support, adept at streamlining operations, enhancing customer satisfaction, and ensuring meticulous financial and data management. Eager to leverage a proven track record in process adherence, problem-solving, and efficient coordination to contribute significantly to an Operations Officer or Administrative Officer role, optimizing workflow and supporting organizational effectiveness. EXPERIENCE Customer Officer | BrowsePoint Mx | Niger, Minna October 2020 – Present • • • • Managed and resolved complex customer inquiries and complaints, consistently ensuring high levels of client satisfaction through empathetic communication and effective problem diagnosis. Utilized CRM systems to meticulously document interactions, track issues, and maintain accurate customer records, contributing to comprehensive data insights. Collaborated cross-functionally with sales and technical teams to escalate and resolve persistent customer challenges, ensuring seamless operational support. Identified recurring service issues and proactively suggested improvements to operational procedures, leading to enhanced service delivery. Revenue Collection Officer | Nuclear Associates and Consultancy Services |Niger, Minna May 2018 – June 2020 • • • • Successfully managed daily revenue intake, ensuring accurate collection, reconciliation, and reporting of all financial transactions. Maintained stringent adherence to financial protocols and regulatory guidelines, significantly reducing discrepancies and ensuring compliance. Implemented systematic record-keeping practices for all collections, enhancing audit readiness and transparency. Resolved payment disputes and handled sensitive financial information with utmost confidentiality and integrity. Receptionist | Mao Electrical and Engineering Services| Kano, Kano October 2016 – May 2018 • • • Managed a busy front office environment, serving as the primary point of contact for clients, visitors, and vendors, creating a professional and welcoming atmosphere. Coordinated schedules, appointments, and meeting logistics for multiple executives and departments, ensuring optimal time management. Administered incoming and outgoing correspondence, including mail, emails, and phone calls, directing inquiries to appropriate personnel promptly. • Maintained organized filing systems and managed office supplies inventory, contributing to efficient administrative operations. NATIONAL YOUTH SERVICE CORPS (NYSC) Operations Officer | Calabar, Nigeria 2017 – 2018 • Announcement for the arrival and departure of flights • Attended to the needs of the VIP guests and creating a conducive environment for the VIP guests at the VIP lounge • Communication of information and ideas through telephonic, verbal and handwritten, to be shared and communicated to passengers • Supervision of keepers in the arrival and departure halls for a well-kempt environment for passengers. EDUCATION Bachelor of Education in English | Bayero University Kano Graduated: 2016 SKILLS • • • • • • Operational Management: Process Improvement, Workflow Optimization, Data Management, Financial Reconciliation, Compliance Adherence, Resource Coordination Administrative Support: Office Management, Scheduling & Calendar Management, Records Management, Correspondence Handling, Inventory Control, Report Generation Customer Relations: Conflict Resolution, Complaint Handling, Client Relationship Management, Service Delivery. Communication: Verbal & Written Communication, Active Listening, Interpersonal Communication, Stakeholder Engagement Technical Proficiency: Microsoft Office Suite (Word, Excel, PowerPoint, Outlook), SEO Fundamentals and Email Campaigns Core Competencies: Problem-Solving, Attention to Detail, Organizational Skills, Multitasking, Prioritization, Adaptability, Team Collaboration