Saratu Abdulsalam

Summary Recent IT Graduate offering a strong academic background in IT combined with rigorous experience as a hands-on IT Support Specialist trainee. A trained Virtual Assistant with over 7 years of experience in teaching currently seeking to transition from teaching to virtual assistant roles having acquired different trainings and certifications in virtual assistant administration, customer service representation, appointment settings, and project management. With experience in managing calendars, coordinating meetings, and handling administrative tasks, I ensure smooth and efficient workflows, manage correspondence and inquiries, ensure client satisfaction, and facilitate team communication. I'm passionate about delivering exceptional service and thrive in diverse work environments skills Technical Support CRMs Appointment Setting Lead Generation Communication Time Management Experience SCHOOL ADMIN | 09/2019 - Current ROSE COTTAGE SCHOOL - PORT HARCOURT, NIGERIA Providing visionary leadership that aligns with the school's mission and goals and making strategic decisions. Overseeing day-to-day operations such as scheduling, budgeting, staffing, and facilities management. Ensuring a safe, supportive, and inclusive learning environment where students can thrive academically, socially, and emotionally. Building and maintaining positive relationships with parents, guardians, community members, and other stakeholders, bringing over 20% of new students to every section of the school Supporting the professional growth of teachers and staff through training opportunities, workshops, and mentoring. CLASSROOM TEACHER | 11/2018 - 10/2019 HAVILAND INTERNATIONAL SCHOOL - ABUJA, NIGERIA Delivered lessons that are engaging, relevant, and aligned with curriculum standards.   Established and maintained a conducive learning environment by setting clear expectations, managing behavior effectively, and promoting positive student interactions. Communicated regularly with parents and guardians to update them on their child's progress, discuss concerns, and collaborate on strategies to support learning at home. workshop MANAGER(NYSC) | 11/2016 - 10/2017 FEDERAL MEDICAL CENTER - YOLA, NIGERIA Supervised and coordinated the maintenance and repair of medical equipment, machinery, and systems used in the hospital. Watched the daily operations of the maintenance workshop, including scheduling maintenance activities and managing workflow to ensure timely completion of tasks. Monitored and managed inventory levels of spare parts, tools, and supplies needed for equipment maintenance and repair. Conducted regular inspections and audits to maintain high standards of equipment performance and safety. Developed and managed the workshop budget, including forecasting expenditures, controlling costs, and optimizing resource allocation to ensure cost-effective maintenance practices. Education and Training FEDERAL UNIVERSITY OF TECHNOLOGY MINNA - MINNA, NIGER STATE | BACHELOR OF TECHNOLOGY: URBAN AND REGIONAL PLANNING 05/2010- 01/2015 Project Management Course In View – Digiteched Virtual Assistant In View- ALX AI Essential -ALX Generative AI tools- ChatGPT 4o, Gemini, Claude Creating digital persona Creating content with AI Ai prompting Creating designs and portfolios with Canva Creating a website with Wix It Support – Digital Witch Technical support Customer service Virtual Assistant Lead generation Appointment setting It Support/Helpdesk- Udemy Project Management - Siemens Volunteer Experience Enlightenment Student Association- Support students in reading and preparing for external exams, Provide free skill training to empower students.