Sarai Banda

Served as a customer sales consultant handling customer inquiries via phone and email, ensuring timely resolutions and maintaining a response time of under 24 hours.

Identified opportunities to upsell products during customer interactions, resulting in a 10% increase in sales revenue.

Acted as a liaison between customers and the technical support team, effectively conveying and documenting customer issues to facilitate efficient problem resolution.

Proven experience in customer service roles, demonstrating proficiency with telecommunication tools.

Exceptional communication skills, including written, verbal, and listening, along with the ability to communicate effectively across different time zones.

Demonstrated ability to manage difficult or emotional customer situations patiently and professionally.

Evidence of self-motivation and the ability to work independently without direct supervision, showing strong time management and organizational skills.