Sarah Vanessa Gutierrez

SARAH VANESSA L. GUTIERREZ M144 Pangasinan Ave. Marmaine Ville II Subd., Pansol, Padre Garcia, Batangas, 4224, Philippines -/-- ABOUT ME I've been working in the BPO industy for almost 10 years now, have enough knowledge on how the system works and experienced a lot of customer concerns and issues that helps me improved my oral and wri en communica ons skills and how to handle problems concerning customer queries. But s ll willing to learn more so I can contribute on the job that I'll be applying for. WORK EXPERIENCE TELETECH-LIPA DC Mataas Na Lupa, Lipa City, Batangas Jan 2014 - Present Na onality Filipino • Receiving inbound and outbound calls for customer inquiries on how to understand bill charges and providing proper resolu ons. • Doing online chat and sending emails to customers seeking assistance on knowing the different products or services available in the market. • Doing collec ons and processing online payments for the customers. • Assis ng customers to do some basic troubleshoo ng and fixing basic internet connec on issues. • Doing side seling and promo ng the availble products and services of the company. PERSONAL DETAILS Date of birth March 11, 1983 Customer Service Representa ve GCS AGENTS ASIA PACIFIC INT'L. Eastwood City, Libis, Quezon City May 2009 - Oct 2012 Marital status Married Customer Service Representa ve • Receiving inbound and outbound calls for employment verifica on. • Sending emails regarding employment and educa on verifica on. • Conduc ng professional reference check. EDUCATION LIPA CITY COLLEGES Lipa City 2005 Bachelor of Science Bachelor od Science in Accountancy SKILLS COMPUTER LITERATE CLEAR ORAL AND WRITTEN COMMUNICATION SKILLS MULTITASKING DO DUTIES AND RESPONSIBILITIES UNDER MINIMAL SUPERVISION