Sarah Sharmaine Barlis

I have over 12 years of solid experience in the BPO industry, specializing in technical and customer support. Throughout my career, I’ve worked with various US-based companies across the healthcare, tech, and telecommunications sectors.

Recently, I worked as a Helpdesk Analyst at MicroSourcing Philippines, where I provided technical support, resolved hardware and software issues, and ensured smooth system access for users. Prior to this, I worked as a Microsoft 365 Support Engineer at rhipe, supporting over 200 users monthly and maintaining high customer satisfaction.

I also spent almost 4 years at Teleperformance as a Technical Support Specialist, primarily handling AT&T accounts. My focus was troubleshooting internet, TV, and IP phone service issues while consistently meeting performance targets.

Earlier in my career, I developed strong healthcare knowledge through roles at Concentrix and Accenture, processing medical claims, handling benefits inquiries, and ensuring compliance with HIPAA standards.

What sets me apart is my ability to communicate clearly with both technical and non-technical users, a strong problem-solving mindset, and a commitment to delivering excellent service. I’m bilingual in English and Tagalog, making me adaptable in diverse environments.