Sarah Selim

SARAH MAGDY SELIM T39 Youtopia City Next to Palm hills city Sheikh Zayed, 6 October Cairo – Egypt Phone : - Personal Information • • • • Marital status: Single Date of birth : 12/3/1991 Place of birth : Cairo – Egypt Nationality : Egyptian Education RITI “Regional IT institute“ • Project Management Diploma December 2017 On how to Apply the methodologies and the recognized practices of formal project management in alignment with the Guide to the Project Management Body of Knowledge, (PMBOK® Guide) - Sixth Edition, Project Management Institute, Inc., 2013 Cairo University • January 2015 Pre-Masters of Genetics, Cell Biology and Histology Overall Score “Good” Cairo University • May 2011 Overall Score “Very Good” BSc of Biotechnology Double major of “Biotechnology/Molecular Biochemistry Graduation Project Score “Excellent” Sphinx Language School • General Secondary Certificate May 2007 Overall Score “96.9%” Work Experience Vodafone UK • Performance Manager March 2015- Present Driving Performance to meet or exceed quality service goals and companies KPIs. Provided accurate, specific performance feedback for CSRs. Managed Staff Scheduled and made sure company’s policies are adhered. Taking the ownership of keeping staff motivated and having business awareness of their own goals, companies goals and customer satisfaction Vodafone UK • Real Time Management " RTM " January 2015- March 2015 Making sure all logged in agents are adhering to time management & Client requirements at all times. Vodafone UK • Web Chat Operations Specialist March 2014 - January 2015 Investigated and resolved customers’ enquiries in an empathetic manner via online website chat. Vodafone UK • International Account Floor Walker January 2013 - June 2013 Responded promptly to enquiries and requests from agents and delivered to them company’s policy in a professional way. Conducted several trainings “Stress Management, Emotional intelligence, Soft Skills “to develop trainees’ skills. Handled customers’ complaints and escalations in a professional manner that serves to company’s best and high level of customer satisfaction. Vodafone UK • International Account Advisor June 2012 - January 2013 Managed Customer calls effectively and efficiently in a complex, fast paced and challenging call center environment Addressed and resolved customers' issues in regards to Their Bills, Account or Product. Al-Fouad Pharmacies • Pharmacist March 2011 - September 2011 Managed Drug and Supply inventories, properly dispensed a number of prescriptions per day. Al Kasr Al Ainy • Chemist/Lab Analyst June 2010 - September 2010 Analyzed Patients Samples to determine and differentiate healthy and diseased ones. Training & Courses • September 2016 “ NLP course Neuro-linguistic programming in Self Hypnosis • August 2015 “Project management course from Harvard University a collaboration with Vodafone Egypt “ Achievements and Awards • December 2015 “Recognized for driving team performance to achieve & maintain First Place on queue for two months. • August 2015 “Recognized for top performance for the previous quarter Feb/March/April • March 2015 “Recognized as a Top performer for the month “ • First place presentation award in a project titled " A step against world poverty " talking about using GMO " genetically modified food " to stop poverty in Africa and worldwide at Biotechnology Symposium. • Best organizer award for the First “Biotechnology Day “held in Cairo University • Presenter in the “ First International Biotechnology Innovation Conference” That included participants from various nations such as Germany, India, Japan, and China “with a presentation as research paper: titled “Artificial life” • Presenter of the De-inking project (Paper recycling and ink removal) research which was held in AUC in the students science affair Computer Skills • • Adobe Photoshop ( CS3 till CS6 ) Microsoft office ( powerpoint/word/excel) Languages • • • Arabic: Native English: Fluent “ Writing and Speaking “ French: Intermediate Activities and Interests • • • • Keen Musician : used to play piano in the Opera house Physics maniac Sportive, aerobics , football , basketball and won a football “ Cairo University championship " Traveling, getting exposed to new cultures References Available upon request