Sarah Rae Glass | Freelancer Resume

SARAH RAE GLASS E X E C U T I V E A D M I N I S T R AT I V E A S S I S TA N T CONTACT PROFESSIONAL SUMMARY - Motivated professional with a commitment to top-tier performance. Strong leadership and motivational skills in addition to a focus on - customer satisfaction. Maximize quality assurance through Cavan Monaghan, ON K9J 6Z9 compliance with regulatory guidelines and training initiatives. Unwavering commitment to customer satisfaction, with the ability to build productive relationships, resolve complex issues, and win customer loyalty. EXPERIENCE Operations Manager, Customer Experience April 2015 - Present│Kawartha Home & Cottage Cleaning Inc., Trent Lakes, ON • Developed a system for tracking all complaints received from customers, ensuring quick resolution. • Identiﬁed opportunities for streamlining processes through automation or improved workﬂows. • Resolved escalated issues within agreed timelines while maintaining high levels of client satisfaction. • Ensured compliance with organizational regulations and industry best practices. • Gained customer loyalty by fostering positive relationships with consumers. • • Used technology to interact with customers and see to their needs. Designed innovative approaches to optimize workﬂow, streamline procedures, and enhance customer service satisfaction levels. Brand Support Manager June 2020 - September 2020│Condo Kandy Ltd., Toronto, ON • Maintained accurate records related to customer interactions, project timelines. • Managed multiple projects simultaneously while maintaining high standards of quality control. • Implemented new policies and procedures to improve employee efﬁciency and productivity. SKILLS • • • • • • Customer relationship management Strategic planning Conﬂict resolution Organizational skills Attention to detail Time management • Created documentation such as user guides and training materials to assist end users in learning new software applications. • Designed and created promotional materials for various events and products. • Organized photo shoots with professional photographers and managed image libraries. • Provided strategic direction on creative design concepts that align with brand guidelines. Assistant Project Coordinator September 2017 - May 2018│Fleming College, Peterborough, ON • Participated in training sessions focusing on new tools or techniques that can improve overall productivity within the organization. • Prepare cost estimates based on labor hours required for each task within a given project. • Created comprehensive documentation regarding processes used during the course of a project's life cycle. • Coordinated and managed project timelines, schedules, and resources to ensure successful completion of projects. • Provided administrative support for project teams by creating agendas, taking minutes, and preparing presentations. • Managed vendor relationships as needed throughout the course of a project's lifecycle. EDUCATION Master of Business Administration (M.B.A.) in Management Candidate GPA 7.9 Expected graduation April 2024 Laurentian University, Sudbury Bachelor of Business Administration in Marketing August 2022 Laurentian University, Sudbury Diploma in Business Administration April 2019 Sir Sanford Fleming , Peterborough GPA 7.9 GPA 3.9 REFERENCES References available upon request AWARDS • • Dean's List - Graduated with Honours from Fleming College in 2019 Leadership in Women Award in 2021 awarded by Laurentian University