Sarah Quagraine Mensah

Hi, I am Sarah a calm, reliable, and solutions-focused Customer Support Specialist and Virtual Assistant. Detail-oriented Customer Support Specialist with 4+ years of experience in customer care and administrative support. Skilled in handling high-volume inquiries, resolving issues with empathy and efficiency, and managing backend tasks such as scheduling, data entry, and documentation. Reliable, tech-savvy, and committed to delivering exceptional client experiences. Open to remote opportunities and flexible with time zones.

I offer a range of support services that help founders, teams and businesses stay organized and responsive..

Here is what I can help you with;

•⁠ ⁠Email and Live Chat Support

• Zendesk and LiveChat Ticket Management

• Inbox Organization and Calendar Scheduling

• Administrative Assistance (data entry, file organization, travel coordination)

• CRM Updates and Customer Follow-ups

• Support Documentation and Knowledge Base Updates

• Order Tracking and Refund Requests

• Basic Sales Support (product recommendations, upselling)

• Google Suite and Microsoft Office Tasks

• Customer communication that’s clear, warm, and professional

I’m tech savvy, calm under pressure, self-motivated, quick learner and easy to work with. I don’t need constant direction- just give me the outcome, and I’ll help you get there.

If you’re looking for someone dependable and proactive let’s connect.