Sarah Pfingstag
1192 Mellie Lane
Milford, OH 45150
(513)--
PROFESSIONAL EXPERIENCE
PATH FORWARD
Product Support Specialist, Tier II
•
•
•
•
Cincinnati, OH
October 2017 – January 2018
Perform in-depth situation analysis and employ mechanisms to replicate reported problems to assure issues are
properly diagnosed and documented
Assist in creation and maintenance of client training material
Ensure effective communication and transparency of an issue’s status between clients and additional relevant team
members
Manage custom end user configurations for client’s electronic medical record system
CDK GLOBAL
Client Technical Analyst
•
•
•
•
•
Provided technical support for California based DMV processing errors
Conducted training of new employees
Completed troubleshooting of system defects and worked with software engineers to fix and improve processes
Assisted with processing electronic vehicle registration
Advised clients on DMV procedure changes
AIG
Customer Service Professional
•
•
Sharonville, OH
November 2013 – January 2014
Assisted package sorting, loading, and delivery
RDI
Telemarketer
•
Amarillo, TX
March 2014 – May 2014
Conducted face-to-face marketing and associate training
UPS
Seasonal Driver Assistant and Pre-loader
•
Amarillo, TX
September 2014 – July 2015
Responded to customer/agents’ inquiries or complaints regarding insurance products
Practiced continual improvement of workflows and processes based off consumer feedback
CIRCLE SOLUTIONS INC.
Sales Representative
•
Norwood, OH
January 2016 – July 2017
Milford, OH
September 2012 – May 2013
Handled outbound sales calls and supported market research
EDUCATION
University of Cincinnati
Pursuing B.S. in Biological Sciences
ADDITIONAL SKILLS
•
Proficient with Microsoft Office Suite products, technically inclined.
Cincinnati, OH