Sarah Pfingstag

Sarah Pfingstag 1192 Mellie Lane Milford, OH 45150 (513)-- PROFESSIONAL EXPERIENCE PATH FORWARD Product Support Specialist, Tier II • • • • Cincinnati, OH October 2017 – January 2018 Perform in-depth situation analysis and employ mechanisms to replicate reported problems to assure issues are properly diagnosed and documented Assist in creation and maintenance of client training material Ensure effective communication and transparency of an issue’s status between clients and additional relevant team members Manage custom end user configurations for client’s electronic medical record system CDK GLOBAL Client Technical Analyst • • • • • Provided technical support for California based DMV processing errors Conducted training of new employees Completed troubleshooting of system defects and worked with software engineers to fix and improve processes Assisted with processing electronic vehicle registration Advised clients on DMV procedure changes AIG Customer Service Professional • • Sharonville, OH November 2013 – January 2014 Assisted package sorting, loading, and delivery RDI Telemarketer • Amarillo, TX March 2014 – May 2014 Conducted face-to-face marketing and associate training UPS Seasonal Driver Assistant and Pre-loader • Amarillo, TX September 2014 – July 2015 Responded to customer/agents’ inquiries or complaints regarding insurance products Practiced continual improvement of workflows and processes based off consumer feedback CIRCLE SOLUTIONS INC. Sales Representative • Norwood, OH January 2016 – July 2017 Milford, OH September 2012 – May 2013 Handled outbound sales calls and supported market research EDUCATION University of Cincinnati Pursuing B.S. in Biological Sciences ADDITIONAL SKILLS • Proficient with Microsoft Office Suite products, technically inclined. Cincinnati, OH