Sarah Ogaraku

SARAH OGARAKU Email:-|LinkedIn: www.linkedin.com/in/sarah-ogaraku PROFESSIONAL SUMMARY Customer Service & Administrative Professional with 5+ years of experience delivering empathetic support, resolving inquiries, and improving client satisfaction. Skilled in CRM platforms (Salesforce, HubSpot, Zendesk, Zoho), billing inquiries, and issue escalation. Proven ability to build strong client relationships, handle high-volume communications via phone, email, and chat, and consistently meet KPIs. CORE SKILLS ●​ Customer Support (Phone, Email & Chat)​ ●​ CRM Tools: Salesforce, HubSpot, Zendesk, Zoho​ ●​ Account Management​ ●​ Issue Resolution & Escalation​ ●​ Client Relationship Management​ ●​ Remote Work Collaboration​ ●​ KPIs: Call Quality, Client-Facing Time PROFESSIONAL EXPERIENCE Customer Support Representative SoFresh | 2022 – 2024 Responded to customer inquiries via phone, email, and chat, ensuring swift resolution of issues.​ Handled billing and account-related queries, maintaining accuracy in records.​ Documented and updated customer information in CRM systems.​ Consistently met service KPIs, including call quality, resolution time, and client satisfaction scores.​ Collaborated with internal teams to escalate and resolve product/service issues. Sales Agent (Outbound & Client Engagement) Jumia Nigeria (Remote) | 2020 – 2022 Assisted customers with product selection, purchase support, and after-sales inquiries.​ Generated leads and built lasting client relationships, contributing to sales growth.​ Resolved order fulfillment issues and ensured customer satisfaction with timely solutions.​ Maintained accurate sales records and reports. Administrative & Customer Service Support Crit Technologies | 2017 – 2020 Acted as a front desk liaison, greeting visitors and coordinating interviews.​ Assisted HR with recruitment tasks, scheduling, and onboarding new hires.​ Maintained company records and supported general administrative duties.​ Ensured smooth communication across departments. EDUCATION & CERTIFICATION B.Sc. Political Science – [University of Nigeria, Nsukka]​ ​ Customer Success Fundamentals - [Customer Success U] Salesforce Administrator [Salesforce Trailhead - In Progress] TECHNICAL SKILLS Tools: Google Workspace (Docs, Sheets, Calendar), Microsoft Office Suite, Zoom, Slack CRM: Salesforce, HubSpot, Zendesk, Zoho​ ADDITIONAL INFORMATION Remote-ready with reliable LAN internet & backup power system. Flexible to work Eastern Time Zone shifts (10 AM – 7 PM ET). Empathetic, customer-first mindset with strong communication and problem-solving skills.​ ​ ​