Sarah Meil Varias

I worked as a customer service associate for almost 3 years for an American and Australian account in which we handles customers billing inquiries, payment, order processing and product inquiries. I have excellent customer service skills that can translate well to handling customer inquiries, requests and follow-ups. As an experienced Customer service representative, I have the formal training necessary for this position and with more than 2 years experience as an Operations Supervisor ( Team Leader) in a BPO company in which I handles 15-20 agents and my responsibilities are as follows: Review agents performance based on the KPI’s given by the client, provide a 45 minutes coaching, rectify charges on the customer’s account (applying adjustment if necessary), handling complaints call and sending a weekly report of the team’s performance in each KPI’s. I believe that I can be beneficial to you and your company.