PERSONAL PROFILE
I have 3 years of experience as a virtual assistant
and customer support representative. I respond
to client concerns, grievances, inquiries about
billing, and requests for service or payment
extensions. Establish trust, soothe irate callers,
find resources for problem-solving, and create
the best possible solutions. Engage daily with
internal partners in the operations, new
business, field services, accounting, and
consumer affairs departments. I would love to
contribute my expertise to your project.
SARAH JOY
CALETA
CUSTOMER SERVICE
REP. I SALES REP. I
TECHNICAL SUPPORT
CONTACT ME AT
Canaman, Camarines Sur--
EDUCATION
Tertiary Our Lady of Fatima University
Bachelor of Science in Nursing
WORK EXPERIENCE
2023-NOW RELAYTASK
CUSTOMER SERVICE REPRESENTATIVE
answering phone calls about
company's products and services
processing order and transactions
resolving issues and technical support
handling customer complaints- QUANTRICS
CUSTOMER SERVICE REPRESENTATIVE
answering phone calls about
company's products and services
processing order and transactions
resolving issues and technical support
handling customer complaints- TRANSCOM
CUSTOMER ACCOUNT EXECUTIVE
Organize communication via E-mails
and phone calls
provide customer service as first point
of contact
Billing
PROFESIONAL SKILL
Call Handling
Organizing Task
Problem Solving
