Sarah Joy Caleta

PERSONAL PROFILE I have 3 years of experience as a virtual assistant and customer support representative. I respond to client concerns, grievances, inquiries about billing, and requests for service or payment extensions. Establish trust, soothe irate callers, find resources for problem-solving, and create the best possible solutions. Engage daily with internal partners in the operations, new business, field services, accounting, and consumer affairs departments. I would love to contribute my expertise to your project. SARAH JOY CALETA CUSTOMER SERVICE REP. I SALES REP. I TECHNICAL SUPPORT CONTACT ME AT Canaman, Camarines Sur-- EDUCATION Tertiary Our Lady of Fatima University Bachelor of Science in Nursing WORK EXPERIENCE 2023-NOW RELAYTASK CUSTOMER SERVICE REPRESENTATIVE answering phone calls about company's products and services processing order and transactions resolving issues and technical support handling customer complaints- QUANTRICS CUSTOMER SERVICE REPRESENTATIVE answering phone calls about company's products and services processing order and transactions resolving issues and technical support handling customer complaints- TRANSCOM CUSTOMER ACCOUNT EXECUTIVE Organize communication via E-mails and phone calls provide customer service as first point of contact Billing PROFESIONAL SKILL Call Handling Organizing Task Problem Solving