Sarah Jean Vergara

SARAH JEAN C.VERGARA PROFILE “A Licensed Professional Teacher with an extensive experience in customer service, excelling in communication, problem-solving , and maintaining exceptional customer satisfaction.’ CONTACT ME - Bantayan Cebu City, Philippines 6052 EDUCATION UNIVERSITY OF CEBU -MAIN CAMPUS- Bachelor in Elementary Education Major in General Education SKILLS WORK EXPERIENCE COLD CALLING SPECIALIST AUTO WARRANTY CAMPAIGN- Make outbound calls to a list of prospects Present and promote products/services clearly and confidently Engage potential customers in conversation to understand their needs Answer basic questions and handle objections Record customer responses and update the CRM system Excellent verbal communication and listening skills CUSTOMER CARE STAFF Ability to handle objections and stay EXECUTIVE OPTICAL-SM CITY CEBU motivated - Ability to multitask, prioritize task, Greet and assist customers in selecting and work efficiently in a fast-paced eyewear products based on their needs and environment prescription A positive with a willingness to learn Manage appointment scheduling for eye and adapt in a dynamic work check-ups and follow-ups environment Handle customer inquiries , complaints, and Fast learner, friendly, dependable concern in a professional manner. Approachable, friendly and patient Update and maintain customer records and when assisting all types of prescription data. customers Coordinate with optometrists and other staff Skilled in utilizing software tools for to ensure efficient service flow. organizing records, tracking Provide accurate information about frames, inventory, and coordinating lenses, eye care services and promotional appointment efficiently offers.