Sarah Jean Tapoc

SARAH JEAN V. TAPOC 1105 Ricky Avenue Bambi Street Tañada Gen. T. De Leon Valenzuela City --SUMMARY OF QUALIFICATIONS Responsible, honest, trustworthy and hardworking in workplace; Good Communication and Social Skills; Flexible and can easily adapt to changes; Motivational Leadership Style and team player; Competence to work on a team or as individual under pressure. Offered three years of professional in wine knowledge and supervise the store and staffs to meet the guest’s satisfaction towards the company’s Mission and Vision. EDUCATION BACKGROUND College Education: Bachelor of Science in Hotel and Restaurant Management University of Santo Tomas (2009 - 2013) • Best In Thesis, 4th Place Tourism and Hospitality Research Colloquium, Class A.Y. 2013 WORK EXPERIENCE July 07 – Current ADMINISTRATIVE ASSISTANT Baking Therapy Commissary • • • • • Responsible for ordering materials, supplies, equipment and follow though with vendors on shipment and delivery. Create Purchase Orders and manage PO corrections Check PO status, price and delivery date Manage vendors creations/change requests Provide recommendations, condition and support the purchase of goods and/or services March 2015 – June 30, 2021 • • • • • Store Supervisor Planet Grapes EDSA Shangri-la Plaza Effectively handled customer complaints and special requests. Suggested different store event to promote store branch. Maintained stock levels to prevent shortages of critical items. Took prompt corrective action whenever necessary to maintain the satisfaction and safety of all patrons and staff. Assessed guest demeanour and identified when to call the attention of the store security guard. • • • • Set up special events and private parties. Manage staff schedules. Responsible for purchase orders and handling store petty cash. Inventory management. May 2013 – March 2015 Wine Associate Planet Grapes – McKinley Hill, Taguig/ Alabang, Muntinlupa • • • • Thoroughly explained the characteristics and descriptions of wines and champagnes on the wine list to customers. Provided prompt, efficient, friendly, and quality service at all times. Accurately balanced cash register at all times. Set up special events and private parties. ACCOMPLISHMENT • • • • Attains perfect, if not, highest score among all Wine Associates during monthly examinations on Wine Knowledge and service conducted by the Operations manager or the General Manager. Supervised three stores and provide training for the employee. Certified WSET Level 2 Attend Manager Development Program workshop SKILLS • • • • • Good written and verbal communication skill in English Computer proficient in Microsoft Word, PowerPoint, Excel and Micros Opera Familiarize with Movie Maker and Adobe PhotoShop Knowledgeable in basic bartending, baking, quantity food management, food and beverage service, international and professional cookery Knowledgeable about wine and some basic about coffee PERSONAL INFORMATION Age: 29 Birth date: November 08, 1992 Height: 165 CM Weight: 128 LBS Civil Status: Single REFERENCES Mrs. Angelie D. Bautista Guidance Counselor UST – College of Tourism and Hospitality Management-/- Ms. Carla Santos Wine Educator Manager Wine Story -