Sarah Jean Peru

About Me SARAH JEAN PERU- EXPERTISE Email and chat communication Administrative Skills Adaptability Fast Learner Flexibility Time Management Skills HIPAA Trained ACHIEVEMENTS Best Team Leader of the Year 2023 The company recognized my dedication to consistently passing the KPIs of my team for the whole year, such as AHT, ACW, UPH, and quality. I make sure to monitor their performance daily and inform them right away if they are failing so we can catch up before the month ends. An accomplished and proficient professional dedicated to enhancing both employee engagement and organizational achievements. Exhibiting a blend of diplomacy and approachability, coupled with a proven history of prioritizing employee growth initiatives. A conscientious collaborator skilled at utilizing her expertise to tackle varied operational hurdles, she is recognized for her outstanding organizational acumen and consistent reliability in handling simultaneous tasks while upholding a constructive demeanor. Demonstrates a proactive approach in embracing supplementary responsibilities aligned with team goals. Possessing a meticulous attention to detail, she excels in orchestrating numerous projects concurrently with finesse. Work Experience Sales Account Manager -VA Ricoma International July 2024- June 2025 Responsible in assisting customers after they received their machine. Onboard new customers. Shipping updates. Monthly Check in's Upsell accessories or New machine Maintain current and previous accounts that are assigned to me Appointment Setter -VA Urgent Care Clinic Feb 2024- June 2024 Make outbound calls to potential business clients. Explain the services offered by the clinic. Answer questions and overcome objections. Get a strong commitment from prospects to meet with sales team. Buwelo BPO Solutions Nov 2022- Feb 2024 Team Leader Lead diverse responsibilities: inbound calls, reorders, insurance verification, and medical records verification. Ensure adherence to insurance protocols and medical record management. Manage leave requests for uninterrupted operations. Foster an inclusive atmosphere through daily huddles, feedback sessions, and mentorship initiatives. Appointment Setter / Inside Sales Representative January 2020- October 2022 Identify and engage with key decision-makers, emphasizing unique value propositions. Conduct proactive outbound calls promoting medical waste pickup services and training programs. Schedule appointments and virtual meetings, providing comprehensive service information. Follow up diligently, document interactions, and collaborate with teams to refine strategies. By proficiently executing these responsibilities, you play an instrumental role in augmenting our client base and cultivating enduring partnerships within the healthcare domain, thereby fortifying the company's trajectory of growth and prominence in the market. Customer Support / Insurance Verifier/ Payment Poster April 2017- December 2019 Provide courteous assistance to patients and stakeholders regarding DME products. Verify insurance coverage accurately to streamline billing procedures. Maintain meticulous records in adherence to regulatory mandates. Collaborate for accurate invoicing and optimize revenue cycle management. Record and reconcile payments accurately for patients, insurance, and external payers. Match insurance payments with claims, resolving discrepancies promptly. Monitor and resolve outstanding claims to ensure timely payment. Assist patients with billing inquiries and maintain meticulous documentation for compliance. Through my unwavering commitment to excellence in executing these responsibilities, I play an instrumental role in bolstering the financial health and operational efficacy of the DME provider healthcare account. My contributions ensure the provision of accurate billing, prompt reimbursement, and exemplary customer service for both patients and stakeholders alike. Healthcare Claims Data Encoder Dec 2010 - April 2017 Meticulously enter patient data into CMS-1500 and UB-04 claim forms. Verify diagnosis and procedure codes for compliance with coding guidelines. Submit claims accurately to insurance carriers and payers. Analyze Explanation of Benefits (EOBs) for accurate claim adjudication and initiate necessary actions for discrepancies. Through my meticulous execution of these duties, I play an integral role in facilitating precise and expeditious reimbursement for healthcare services rendered, thereby bolstering the financial viability of healthcare providers and ensuring the provision of top-tier patient care. Education and Training Medical Biller January 2025 Training Course Creation Kajabi December 2024 Training Call Center Course Computer Secretarial - TESDA Training - Capstone Institute Character Reference: Margie Paz Menes Team Leader- Peter John Liwanag SBU Manager-