Sarah Jane Silvestre

Sarah Jane Silvestre Block 2 Lot 20 Niza Street Xevera Mabalacat Pampanga Mobile #- E-mail:- OBJECTIVE To obtain a responsible and challenging position to your company, which will utilize my education, training and experience to their fullest capacity. PERSONAL INFORMATION Birth Date                   :        July 06 1990 Birth Place                  :        Valenzuela City Gender                        :        Female Height                         :        5’2 Weight                        :        100 lbs. Nationality                 :        Filipino Religion                      :        Catholic Civil Status                 :        Single   EDUCATIONAL ATTAINMENT   Elementary                   :          J.F. Kuzma School                                                   Arayat St. Clarkview, Angeles City                                                    1996 – 2002   High School                  :         Caybiga High School                                                      Novaliches City                                                     -    College                         :         Holy Angel University (B.S. Nursing)                                                      Angeles City                                                      - SPECIAL SKILLS •Fast learner •Computer literate •Positive Attitude and Energy •Oral and written communication Skills •Adaptability And Flexibility at Work •Professionalism and work ethic JOB EXPERIENCE Horizonhill Hotel – Front Desk Clerk (October 2008- May 2009) • Manage the registration process • Ask for identification and ensure that the provided credentials are accurate • Handle guest check-ins and check-outs appropriately • Operate hotel switchboard, take calls and provide information and transfer calls • Take reservations over the telephone, through emails and in person SmallHaus Restaurant – Waitress (November 2009 – May 2010) • serving food and drinks • dealing with bill payments • making sure tables are clean and tidy IQOR Clark – Metro PCS Customer Service Representative (October 2010- February 2012) •Dealing with all kinds of customers, mostly those who may be disappointed with the services of the company. •Many customers will be irate or angry, and i will have to deal with them very politely and patiently. •A solution to the customer's query will have to be brought to the forefront as quickly as possible. IQOR Clark – GE Capital Retail Bank Debt/Credit Card Collector (October 2012 – June 2013) • Tracking down debtors. • Contacting debtors via telephone. • Listening carefully to the situations and issues related to debtors. • Negotiating payment plans. SUTHERLAND GLOBAL SERVICES (SEPTEMBER 2013 – DECEMBER 2016) • Deliver service and support to end-users using and operating automated call distribution phone software, via remote connection or over the Internet • Gather customer’s information and determine the issue by evaluating/analyzing symptoms • Working with customers/employees to identify computer problems and advising on the solution • Diagnose and resolve technical hardware and software issues involving internet connectivity, email clients, Microsoft Softwares, VOIP and more; REFERENCES Mr. Ricardo Granados Horizonhill Hotel – General Manager Ms. Katrina Palaganas     Account Team Manager – Sutherland Global Services Mr. Lawrence Sanchez IQOR Philippines (GE Recoveries) – Assistant Vice President    Jorrel Yap IQOR Phillipines (Metro PCS) – Quality Assurance Manager I HEREBY CERTIFY that said information are true and correct according to the best of my knowledge and belief. Sarah Jane Silvestre