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490 Banaba Cerca Indang Cavite, Philippines
WORK EXPERIENCE
SARAH JANE
CATACUTAN
I have been working in customer
service for 6 years in the Hotel and
Casino Industry. I have learned how
to listen and show empathy
whenever a customer has an issue.
I am also very experienced in
meeting customer needs and
problem-solving. Client satisfaction
is my number one priority.
SKILLS SUMMARY
Basic Graphic Design (CANVA)
WordPress Management
Email Handling & Management
Social Media Management
Microsoft Office
Google sheet & Google Docs
Communication Skills
Time Management
Multitasking
Casino Dealer
MELCO RESORT LEISURE (PHP) CORPORATION,
December 2016 to September 2021
I provide information about the rules of the game and
observe players for appropriate activity while at the
table.
I monitor game pace and play while maintaining a
positive and fun environment for patrons.
I lead a number of table games, including blackjack,
baccarat, a dice game, and poker while assisting
customers with game-related needs.
Front Desk Receptionist
HOTEL NAO TAGAYTAY, PHILIPPINES - 2015 - 2016
Greeting people entering the building and answering
questions or inquiries.
Answering phone calls, transferring calls, schedule
appointments, receiving and sorting daily mail.
TRAINING AND CERTIFICATION
EDUCATIONAL BACKGROUND
CAVITE STATE UNIVERSITY
Bachelor of Science in Tourism
and Resort Management
— April 2014
GENERAL VIRTUAL ASSISTANT
LEJIT ONLINE VIRTUAL ASSISTANT ACADEMY
September 11 - 13, 2021
Attended an online certification course to learn and
develop my skills.
