Sarah Jane Montaos

SARAH JANE MONTAOS GRADUATE OF BACHELOR OF SECONDARY EDUCATION MAJOR IN ENGLISH --Meycauayan, Bulacan Philippines SUMMARY 10 years experienced working in the BPO industry. Experience in SKILLS Sales Customer Service Inbound outbound caller Email and Chat Support Admin Tasks Cold Calling Team Management Content Moderation multiple campaigns, like customer service, technical support, financial, sales account, cold calling - via email, chat, inbound and outbound calling and content moderation account. Been a team leader with content moderation account that are handling 17 teammates. Managing their productivity and day to day tasks WORK EXPERIENCE TASK US - CHAT SUPPORT - CONTENT MODERATOR TEAM LEADER (DECEMBER 2019- SEPTEMBER 2023 ) Chat Support Specialist with experience in helping customers resolve technical issues with their phones. Skilled in troubleshooting, answering EDUCATION POLYTECHNIC COLLEGE OF THE CITY OF MEYCAUAYAN Bachelor of Secondary Education Major in English- POLO NATIONAL HIGH SCHOOL - PIO ELEMENTARY SCHOOL - REFERENCE Earl Caunca- questions, and providing clear solutions via chat and emails. Content moderator for a website, ensuring that all comments are filtered appropriately. Comments that do not follow our guidelines are rejected, and all repeat offenders are blacklisted. Managing 17 teammates, helping them with their day to day tasks and monitoring their productivity. Doing admin tasks needed to help maintain the campaign. COLD CALLING APRIL 2021- JUNE 2023 Make 200-300 calls to leads to support client in selling insurance for personal, home, and auto policies. SALES REPRESENTATIVE NOVEMBER 2018 -DECEMBER2019 Pure experience as a sales representative engages in both inbound and outboun calling, offering customers a diverse range of phone plans and devices tailored to their lifestyle and financial preferences. CONVERGYS - CSR - TECHNICAL SUPPORT - SALES NOVEMBER 2014-NOVEMBER 2018 Technical Support Agent with a strong background in customer service and technical troubleshooting. Experienced in resolving over 98% of issues on the first call, including cellphone, internet, and cable service problems. Skilled in upselling and promoting services during inbound and outbound calls.